Measurement of organizational investments in social capital: The service employee perspective

Journal of Business Research

Volumn 64, Issue 6, 2011, Pages 572-578

  Ellinger, Alexander E ^a   Baş, Ayşe Banu Elmadaǧ ^b   Ellinger, Andrea D ^c   Wang, Yu Lin ^d   Bachrach, Daniel G ^a  

^a UNIVERSITY OF ALABAMA   (United States)

^b ISTANBUL TECHNICAL UNIVERSITY   (Turkey)

^c UNIVERSITY OF TEXAS AT TYLER   (United States)

^d NATIONAL CHENG KUNG UNIVERSITY   (Taiwan)

Author keywords

Commitment to service quality; Job satisfaction; Scale development; Scale validation; Service employee; Social capital

Indexed keywords

EID: 79952486148     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2010.06.008     Document Type: Article

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