Customer satisfaction, loyalty and commitment in service organizations: Some evidence from Greece

Management Research News

Volumn 29, Issue 12, 2006, Pages 782-800

  Dimitriades, Zoe S ^a  

^a UNIVERSITY OF MACEDONIA   (Greece)

Author keywords

Customer loyalty; Customer retention; Customer satisfaction; Gender; Greece; Service industries

Indexed keywords

EID: 84986135341     PISSN: 01409174     EISSN: None     Source Type: Journal    
DOI: 10.1108/01409170610717817     Document Type: Article

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