Do airline self-service check-in kiosks meet the needs of passengers?

Tourism Management

Volumn 29, Issue 5, 2008, Pages 980-993

  Chang, Hsin Li ^a   Yang, Cheng Hua ^b  

^a NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

^b NATIONAL KAOHSIUNG UNIVERSITY OF HOSPITALITY AND TOURISM   (Taiwan)

Author keywords

Importance performance analysis; Ridit analysis; Self service kiosks

Indexed keywords

AIRLINE INDUSTRY; PERFORMANCE ASSESSMENT; QUESTIONNAIRE SURVEY; SERVICE PROVISION;

EID: 48849103272     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2007.12.002     Document Type: Article

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