Re-engineering service quality process mapping: E-banking process

International Journal of Bank Marketing

Volumn 23, Issue 1 SPEC. ISS., 2005, Pages 28-53

  Akamavi, Raphaël K ^a  

^a UNIVERSITY OF HULL   (United Kingdom)

Author keywords

Customer services quality; Financial services; Flowcharts; Innovation; Process planning; Virtual banking

Indexed keywords

EID: 18844427299     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652320510577357     Document Type: Article

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