The behavioral consequences of service quality

Journal of Marketing

Volumn 60, Issue 2, 1996, Pages 31-46

  Zeithaml, Valarie A ^a   Berry, Leonard L ^a   Parasuraman, A ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0030548125     PISSN: 00222429     EISSN: None     Source Type: Journal    
DOI: 10.2307/1251929     Document Type: Article

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