Effects of dissatisfaction in tourist services: The role of anger and regret

Tourism Management

Volumn 32, Issue 6, 2011, Pages 1397-1406

  Sánchez García, Isabel ^a   Currás Pérez, Rafael ^a  

^a UNIVERSITY OF VALENCIA   (Spain)

Author keywords

Anger; Dissatisfaction; Hotels; Post purchase behaviour; Regret; Restaurants

Indexed keywords

PSYCHOLOGY; QUALITATIVE ANALYSIS; SERVICE PROVISION; TOURISM; TOURISM MARKET; TOURIST ATTRACTION; TOURIST BEHAVIOR;

EID: 79960306517     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2011.01.016     Document Type: Article

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