Investigating structural relations affecting the effectiveness of service management

Tourism Management

Volumn 26, Issue 3, 2005, Pages 301-310

  Kang, Inwon ^a   Jeon, Sungil ^a   Lee, Sangjae ^b   Lee, Choong Ki ^c  

^a Sungkyunkwan University   (South Korea)

^b Sejong University   (South Korea)

^c Kyung Hee University   (South Korea)

Author keywords

Airline service; Balanced power; Communication; Conflict; Cooperation; Effectiveness; Shared values; Structural equation model; Trust

Indexed keywords

AIRLINE INDUSTRY;

EID: 10444258097     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2004.02.006     Document Type: Article

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