The Effect of Compensation on Repurchase Intentions in Service Recovery

Journal of Retailing

Volumn 84, Issue 4, 2008, Pages 424-434

  Grewal, Dhruv ^a   Roggeveen, Anne L ^a   Tsiros, Michael ^b,c  

^a BABSON COLLEGE   (United States)

^b UNIVERSITY OF MIAMI   (United States)

^c European Group for Organizational Studies and British Academy of Management   (Greece)

Author keywords

Attribution; Compensation; Consumer behavior; Loyalty; Repurchase intention; Service recovery

Indexed keywords

EID: 55949135746     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretai.2008.06.002     Document Type: Article

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