Customer evaluations of service complaint experiences: Implications for relationship marketing

Journal of Marketing

Volumn 62, Issue 2, 1998, Pages 60-76

  Tax, Stephen S ^a   Brown, Stephen W ^a   Chandrashekaran, Murali ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0032372563     PISSN: 00222429     EISSN: None     Source Type: Journal    
DOI: 10.2307/1252161     Document Type: Article

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