The relationship between customer satisfaction and shareholder value

Total Quality Management and Business Excellence

Volumn 16, Issue 5, 2005, Pages 671-680

  Matzler, Kurt ^a   Hinterhuber, Hans H ^b   Daxer, Christian ^b   Huber, Maximilian ^b  

^a UNIVERSITY OF KLAGENFURT   (Austria)

^b UNIVERSITY OF INNSBRUCK   (Austria)

Author keywords

Customer satisfaction; Shareholder value; Tobin's q

Indexed keywords

EID: 23444449092     PISSN: 14783363     EISSN: None     Source Type: Journal    
DOI: 10.1080/14783360500077674     Document Type: Review

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