The Roles of Value, Satisfaction, and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants

Cornell Hospitality Quarterly

Volumn 56, Issue 1, 2015, Pages 118-138

  Lai, Ivan K W ^a  

^a CARITAS INSTITUTE OF HIGHER EDUCATION   (Hong Kong)

Author keywords

commitment; loyalty; perceived value; restaurants; satisfaction; service quality

Indexed keywords

EID: 84920509554     PISSN: 19389655     EISSN: 19389663     Source Type: Journal    
DOI: 10.1177/1938965514556149     Document Type: Article

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