Managing passenger behavioral intention: An integrated framework for service quality, satisfaction, perceived value, and switching barriers

Transportation

Volumn 38, Issue 2, 2011, Pages 321-342

  Jen, William ^a   Tu, Rungting ^b   Lu, Tim ^a  

^a NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

^b Peking University   (China)

Author keywords

Passenger behavioral intention; Perceived value; Satisfaction; Service quality; Switching barrier

Indexed keywords

MARKETING; SWITCHING;

BEHAVIORAL INTENTION; CAUSAL RELATIONSHIP MODELS; CAUSAL RELATIONSHIPS; INTEGRATED FRAMEWORKS; MANAGERIAL IMPLICATIONS; PERCEIVED VALUE; SATISFACTION; SERVICE QUALITY;

QUALITY OF SERVICE;

EMPIRICAL ANALYSIS; TRANSPORTATION SYSTEM; TRAVEL BEHAVIOR;

EID: 79951810788     PISSN: 00494488     EISSN: 15729435     Source Type: Journal    
DOI: 10.1007/s11116-010-9306-9     Document Type: Article

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