The impact of network service performance on customer satisfaction and loyalty: High-speed internet service case in Korea

Expert Systems with Applications

Volumn 32, Issue 3, 2007, Pages 822-831

  Kim, Kwang Jae ^a   Jeong, In Jun ^b   Park, Jeong Cheol ^c   Park, Young Jun ^b   Kim, Chan Gyu ^d   Kim, Tae Ho ^e  

^a Pohang University of Science and Technology (POSTECH)   (South Korea)

^b Electronics and Telecommunications Research Institute (ETRI)   (South Korea)

^c LG CNS Co Ltd   (South Korea)

^d KMAC   (South Korea)

^e KT Cooperation   (South Korea)

Author keywords

Customer loyalty; Customer satisfaction; High speed internet service; Network performance

Indexed keywords

COMPETITIVE INTELLIGENCE; CUSTOMER SATISFACTION; DATA STRUCTURES; INTERNET; MARKETING; USER INTERFACES;

CUSTOMER LOYALTY; HIGH SPEED INTERNET SERVICE; INTERNET SERVICE CONTEXT; NETWORK PERFORMANCE;

ELECTRONIC COMMERCE;

EID: 33751224173     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2006.01.022     Document Type: Article

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