An assessment of customers' e-service quality perception, satisfaction and intention

International Journal of Information Management

Volumn 30, Issue 6, 2010, Pages 481-492

  Udo, Godwin J ^a   Bagchi, Kallol K ^a   Kirs, Peeter J ^a  

^a UNIVERSITY OF TEXAS AT EL PASO   (United States)

Author keywords

Behavioral intentions; Customer satisfaction; E customers; E SERVQUAL; Factor analysis; Web service quality

Indexed keywords

CUSTOMER SATISFACTION; FACTOR ANALYSIS; QUALITY OF SERVICE; RISK PERCEPTION; SALES; WEBSITES;

BEHAVIORAL INTENTION; E BUSINESS ENVIRONMENT; E-SERVICE QUALITY; PERCEIVED RISK; SERVICE QUALITY; SERVQUAL; WEB CONTENT; WEB SERVICE QUALITIES;

WEB SERVICES;

EID: 77957811715     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2010.03.005     Document Type: Article

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