Service quality and perceived value's impact on satisfaction, intention and usage of short message service (SMS)

Information Systems Frontiers

Volumn 6, Issue 4, 2004, Pages 353-368

  Lai, Tung Lai ^a  

^a NANYANG TECHNOLOGICAL UNIVERSITY   (Singapore)

Author keywords

Intention; Satisfaction; Service quality; SMS; Telecommunications; Use

Indexed keywords

COMMUNICATION MEDIUM; INTENTION; SHORT MESSAGING SERVICE (SMS);

CUSTOMER SATISFACTION; DATA PROCESSING; GLOBAL SYSTEM FOR MOBILE COMMUNICATIONS; MOBILE TELECOMMUNICATION SYSTEMS; TELECOMMUNICATION INDUSTRY; TELECOMMUNICATION SERVICES;

QUALITY OF SERVICE;

EID: 10044238005     PISSN: 13873326     EISSN: None     Source Type: Journal    
DOI: 10.1023/B:ISFI.0000046377.32617.3d     Document Type: Review

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