Examining the influence of service quality and secondary influence on the behavioural intention to change internet service provider

Information Systems Frontiers

Volumn 12, Issue 2, 2010, Pages 207-217

  Dwivedi, Yogesh K ^a   Papazafeiropoulou, Anastasia ^b   Brinkman, Willem Paul ^c   Lal, Banita ^d  

^a SWANSEA UNIVERSITY   (United Kingdom)

^b BRUNEL UNIVERSITY   (United Kingdom)

^c DELFT UNIVERSITY OF TECHNOLOGY   (Netherlands)

^d NOTTINGHAM TRENT UNIVERSITY   (United Kingdom)

Author keywords

Adoption; Behavioural intention to change internet service provider; Broadband; ICT; Secondary influence; Service quality

Indexed keywords

BEHAVIOURAL INTENTION TO CHANGE INTERNET SERVICE PROVIDER; BROADBAND MARKET; FUTURE RESEARCH DIRECTIONS; POSTAL SURVEY; SELF-ADMINISTERED QUESTIONNAIRE; SERVICE PROVIDER; SERVICE QUALITY;

INTERNET; QUALITY OF SERVICE; RESEARCH; WORLD WIDE WEB;

INTERNET SERVICE PROVIDERS;

EID: 77954758585     PISSN: 13873326     EISSN: None     Source Type: Journal    
DOI: 10.1007/s10796-008-9074-7     Document Type: Article

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