Satisfaction with mobile services in Canada: An empirical investigation

Telecommunications Policy

Volumn 30, Issue 5-6, 2006, Pages 314-331

  Turel, Ofir ^a   Serenko, Alexander ^b  

^a MCMASTER UNIVERSITY   (Canada)

^b LAKEHEAD UNIVERSITY   (Canada)

Author keywords

American Customer Satisfaction Model; Canada; Loyalty; Mobile commerce; Satisfaction

Indexed keywords

CUSTOMER SATISFACTION; ECONOMIC AND SOCIAL EFFECTS; MATHEMATICAL MODELS; MEASUREMENT THEORY; MOBILE COMPUTING; PUBLIC POLICY; RESEARCH AND DEVELOPMENT MANAGEMENT; TELECOMMUNICATION INDUSTRY;

AMERICAN CUSTOMER SATISFACTION MODELS; CANADA; LOYALTIES; MOBILE COMMERCE; SATISFACTION;

MOBILE TELECOMMUNICATION SYSTEMS;

EID: 33646150000     PISSN: 03085961     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.telpol.2005.10.003     Document Type: Article

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