Loyalty, perceived value and relationship quality in healthcare services

Journal of Service Management

Volumn 20, Issue 1, 2009, Pages 76-97

  Moliner, Miguel A ^a  

^a UNIVERSITAT JAUME I   (Spain)

Author keywords

Customer relations; Customer satisfaction; Health services; Hospitals; Patients

Indexed keywords

EID: 75149172691     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230910936869     Document Type: Article

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