Consumer response to service and product quality: A study of motor vehicle owners

Journal of Operations Management

Volumn 14, Issue 2, 1996, Pages 103-118

  Archer, N P ^a   Wesolowsky, G O ^a  

^a MCMASTER UNIVERSITY   (Canada)

Author keywords

Empirical research; Quality; Service operations

Indexed keywords

INDUSTRIAL RESEARCH; MATHEMATICAL MODELS; PRODUCT LIABILITY; PURCHASING; TOTAL QUALITY MANAGEMENT; VEHICLES;

CRITICAL INCIDENT MODEL; EMPIRICAL RESEARCH; MOTOR VEHICLE OWNERS; SERVICE OPERATIONS;

QUALITY ASSURANCE;

EID: 0030164114     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/0272-6963(95)00045-3     Document Type: Article

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