Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants

International Journal of Quality and Service Sciences

Volumn 1, Issue 1, 2009, Pages 78-95

  Qin, Hong ^a   Prybutok, Victor R ^a  

^a UNIVERSITY OF NORTH TEXAS   (United States)

Author keywords

Consumer behaviour; Customer satisfaction; Customer services quality; Fast foods

Indexed keywords

EID: 84992973478     PISSN: 1756669X     EISSN: 17566703     Source Type: Journal    
DOI: 10.1108/17566690910945886     Document Type: Article

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