Service quality, customer satisfaction, and customer value: A holistic perspective

International Journal of Hospitality Management

Volumn 18, Issue 1, 1999, Pages 67-82

  Oh, Haemoon ^a  

^a IOWA STATE UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Customer value; Perception; Price; Purchase decision; Service quality; Word of mouth communication

Indexed keywords

EID: 0033095457     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/s0278-4319(98)00047-4     Document Type: Article

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43. The author currently teaches at Iowa State University in the area of marketing, hospitality law, and lodging operations, with the main research interest in service quality, consumer satisfaction, customer value, and pricing and branding. The author is a recipient of the prestigious 1997 Van Nostrand Reinhold Research Award administered by the CHRIE for one of his publications. He recently received a doctorate degree in hospitality marketing from the Pennsylvania State University and has published in a number of hospitality journals.