Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences

Journal of Service Management

Volumn 20, Issue 4, 2009, Pages 380-403

  Noone, Breffni M ^a   Mattila, Anna S ^a   Kimes, Sheryl E ^b   Wirtz, Jochen ^c  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

^b Cornell/Nanyang Institute of Hospitality Management ^*  (United States)

^c NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Customer satisfaction; Customer services quality; Restaurants

Indexed keywords

EID: 75149186008     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230910978494     Document Type: Article

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