Service quality in restaurant operations in China: Decision- and experiential-oriented perspectives

International Journal of Hospitality Management

Volumn 26, Issue 3, 2007, Pages 698-710

  Hau siu Chow, Irene ^a   Lau, Victor P ^a   Wing chun Lo, Thamis ^b   Sha, Zhenquan ^c   Yun, He ^d  

^a CHINESE UNIVERSITY OF HONG KONG   (Hong Kong)

^b Leyfords Strategy International Limited   (Hong Kong)

^c SOUTH CHINA UNIVERSITY OF TECHNOLOGY   (China)

^d SUN YAT SEN UNIVERSITY   (China)

Author keywords

China; Customer satisfaction; Restaurants; Service quality

Indexed keywords

EID: 34249052309     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2006.07.001     Document Type: Article

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