Mediating, interactive, and non-linear effects in service quality and satisfaction with services research

Canadian Journal of Administrative Sciences

Volumn 19, Issue 2, 2002, Pages 124-136

  Fullerton, Gordon ^a   Taylor, Shirley ^b  

^a SAINT MARY S UNIVERSITY   (Canada)

^b QUEEN S UNIVERSITY   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036625846     PISSN: 08250383     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1936-4490.2002.tb00675.x     Document Type: Article

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