The influence of service quality on satisfaction and intention: A gender segmentation strategy

Sport Management Review

Volumn 14, Issue 1, 2011, Pages 54-63

  Lee, Jeoung Hak ^a   Kim, Hyun Duck ^b   Ko, Yong Jae ^c   Sagas, Michael ^c  

^a Kyung Hee University   (South Korea)

^b Keimyung University   (South Korea)

^c UNIVERSITY OF FLORIDA   (United States)

Author keywords

Customer satisfaction; Gender; Golf; Intention; Service quality

Indexed keywords

EID: 78651475550     PISSN: 14413523     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.smr.2010.02.002     Document Type: Article

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