Formation of e-satisfaction and repurchase intention: Moderating roles of computer self-efficacy and computer anxiety

Expert Systems with Applications

Volumn 36, Issue 4, 2009, Pages 7848-7859

  Lee, Heeseok ^a   Choi, Sue Young ^b   Kang, Young Sik ^a  

^a Korea Advanced Institute of Science and Technology Business School   (South Korea)

^b Myong Ji University   (South Korea)

Author keywords

Computer anxiety; Computer self efficacy; E satisfaction; E service quality; Online consumer behavior

Indexed keywords

ELECTRONIC COMMERCE; FORMING; ONLINE SYSTEMS;

COMPUTER ANXIETY; COMPUTER SELF-EFFICACY; E-SATISFACTION; E-SERVICE QUALITY; ONLINE CONSUMER BEHAVIOR;

CUSTOMER SATISFACTION;

EID: 60249098799     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2008.11.005     Document Type: Article

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