A Systematic Review, Analysis, and Evaluation of Research Articles in the Cornell Hospitality Quarterly

Cornell Hospitality Quarterly

Volumn 53, Issue 4, 2012, Pages 365-381

  Law, Rob ^a   Leung, Daniel ^a   Cheung, Catherine ^a  

^a THE HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

content analysis; hospitality; journal review

Indexed keywords

EID: 84867932173     PISSN: 19389655     EISSN: None     Source Type: Journal    
DOI: 10.1177/1938965512457458     Document Type: Article

References (146)

1. Anderson C. K.,Xie X.Room-risk management at Sunquest Vacations.Cornell Hospitality Quarterly. 2009;50 (3): 314-24.
2. Anderson C. K.,Xie X.Improving hospitality industry sales: Twenty-five years of revenue management.Cornell Hospitality Quarterly. 2010;51 (1): 53-67.
3. Avcikurt C.,Altay H.,Ilban M. O.Critical success factors for small hotel businesses in Turkey: An exploratory study.Cornell Hospitality Quarterly. 2011;52 (2): 153-64.
4. Back K. J.,Lee C. K.,Abbott J.Internal relationship marketing: Korean casino employees' job satisfaction and organizational commitment.Cornell Hospitality Quarterly. 2011;52 (2): 111-24.
5. Baggio R.,Klobas J.Quantitative methods in tourism: A handbook. Bristol, UK: Channel View Publications; 2011:.
6. Baloglu S.,Assante L. M.A content analysis of subject areas and research methods used in five hospitality management journals.Journal of Hospitality & Tourism Research. 1999;23 (1): 53-70.
7. Bernhard B. J.,Green M. S.,Lucas A. F.From maverick to mafia to MBA: Gaming industry leadership in Las Vegas from 1931 through 2007.Cornell Hospitality Quarterly. 2008;49 (2): 177-90.
8. Bonilla Priego M. J.,Palacios C. A.Analysis of environmental statements issued by EMAS-certified Spanish hotels.Cornell Hospitality Quarterly. 2008;49 (4): 381-94.
9. Brey E. T.A taxonomy resorts.Cornell Hospitality Quarterly. 2011;52 (3): 282-90.
10. Brownell J.Leadership in the service of hospitality.Cornell Hospitality Quarterly. 2010;51 (3): 363-78.
11. Butler J.The compelling "hard case" for "green" hotel development.Cornell Hospitality Quarterly. 2008;49 (3): 234-44.
12. Camillo A. A.,Connolly D. J.,Kim G. J.Success and failure in Northern California: Critical success factors for independent restaurants.Cornell Hospitality Quarterly. 2008;49 (4): 364-80.
13. Canina L.A new name for a new volume.Cornell Hospitality Quarterly. 2008;49 (1): 6.
14. Canina L.,Kim J. Y.,Ma Q. Z.What we know about M&A success: A research agenda for the lodging industry.Cornell Hospitality Quarterly. 2010;51 (1): 81-101.
15. Chang C.To hedge or not to hedge: Revenue management and exchange rate risk.Cornell Hospitality Quarterly. 2009;50 (3): 301-13.
16. Chang C.,Zeng Y. Y.Impact of terrorism on hospitality stocks and the role of investor sentiment.Cornell Hospitality Quarterly. 2011;52 (2): 165-75.
17. Chen M. H.,Kim W. G.Hotel valuation in China: A case study of a state-owned hotel.Cornell Hospitality Quarterly. 2010;51 (3): 429-45.
18. Chen T. H.Performance measurement in a small Taiwanese hotel chain.Cornell Hospitality Quarterly. 2011;52 (3): 354-62.
19. Choi K.,Hwang J.,Park M.Scheduling restaurant workers to minimize labor cost and meet service standards.Cornell Hospitality Quarterly. 2009;50 (2): 155-67.
20. Clark R. A.,Hartline M. D.,Jones K. C.The effects of leadership style on hotel employees' commitment to service quality.Cornell Hospitality Quarterly. 2009;50 (2): 209-31.
21. The Cornell University. 2012. Cornell Hospitality Quarterly (CQ): Aim and scope. http://www.hotelschool.cornell.edu/research/chr/pubs/quarterly/ (accessed May 9, 2012).
22. Cross R. G.,Higbie J. A.,Cross D. Q.Revenue management's renaissance: A rebirth of the art and science of profitable revenue generation.Cornell Hospitality Quarterly. 2009;50 (1): 56-81.
23. Dekay F.,Toh R. S.,Raven P.Loyalty programs: Airlines outdo hotels.Cornell Hospitality Quarterly. 2009;50 (3): 371-82.
24. Deroos J. A.Hotel management contracts-Past and present.Cornell Hospitality Quarterly. 2010;51 (1): 68-80.
25. Dev C. S.,Buschman J. D.,Bowen J. T.Hospitality marketing: A retrospective analysis (1960-2010) and predictions (2010-2020).Cornell Hospitality Quarterly. 2010;51 (4): 459-69.
26. Dev C. S.,Thomas J. H.,Buschman J.,Anderson E.Brand rights and hotel management agreements: Lessons from Ritz-Carlton Bali's lawsuit against the Ritz-Carlton Hotel Company.Cornell Hospitality Quarterly. 2010;51 (2): 215-30.
27. Dev C. S.,Zhou K. Z.,Brown J.,Agarwal S.Customer orientation or competitor orientation: Which marketing strategy has a higher payoff for hotel brands?.Cornell Hospitality Quarterly. 2009;50 (1): 19-28.
28. Dev C. S.,Grzeskowiak S.,Brown J. R.Opportunism in brand partnerships: Effects of coercion and relationship norms.Cornell Hospitality Quarterly. 2011;52 (4): 377-87.
29. Diener J. D.Hotel bankruptcies: Here again-But with new rules.Cornell Hospitality Quarterly. 2009;50 (3): 292-300.
30. Eisendrath D.,Bernhard B. J.,Lucas A. F.,Murphy D. J.Fear and managing in Las Vegas: An analysis of the effects of September 11, 2001, on Las Vegas Strip gaming volume.Cornell Hospitality Quarterly. 2008;49 (2): 145-62.
31. Enz C. A.Creating a competitive advantage by building resource capability: The case of Outback Steakhouse Korea.Cornell Hospitality Quarterly. 2008;49 (1): 73-78.
32. Enz C. A.Human resource management: A troubling issue for the global hotel industry.Cornell Hospitality Quarterly. 2009a;50 (4): 578-83.
33. Enz C. A.The physical safety and security features of U.S. hotels.Cornell Hospitality Quarterly. 2009b;50 (4): 553-60.
34. Enz C. A.,Canina L.,Lomanno M.Competitive pricing decisions in uncertain times.Cornell Hospitality Quarterly. 2009;50 (3): 325-41.
35. Esteban L. P.,Devesa M. J. S.Earnings management in the Spanish hotel industry.Cornell Hospitality Quarterly. 2011;52 (4): 466-79.
36. Ford R.,Heisler W.,Mccreary W.Leading change with the 5-P model: "Complexing" the Swan and Dolphin Hotels at Walt Disney World.Cornell Hospitality Quarterly. 2008;49 (2): 191-205.
37. Frash R.,Antun J. J.,Kline S.,Almanza B.Like it! Learn it! Use it? A field study of hotel training.Cornell Hospitality Quarterly. 2010;51 (3): 398-414.
38. Garcia E.,Bakker A. B.,Grau R. M.Positive emotions: The connection between customer quality evaluations and loyalty.Cornell Hospitality Quarterly. 2011;52 (4): 458-65.
39. Han H.,Back K. J.,Kim Y. H.A multidimensional scale of switching barriers in the full-service restaurant industry.Cornell Hospitality Quarterly. 2011;52 (1): 54-63.
40. Hanson B.,Mattila A. S.,O'Neill J. W.,Kim Y.Hotel rebranding and rescaling: Effects on financial performance.Cornell Hospitality Quarterly. 2009;50 (3): 360-70.
41. Heide M.,Grønhaug K.Key factors in guests' perception of hotel atmosphere.Cornell Hospitality Quarterly. 2009;50 (1): 29-43.
42. Hendler F.,Latour K. A.A qualitative analysis of slot clubs as drivers of casino loyalty.Cornell Hospitality Quarterly. 2008;49 (2): 105-21.
43. Hesford J. W.,Potter G.Accounting research in the Cornell Quarterly: A review with suggestions for future research.Cornell Hospitality Quarterly. 2010;51 (4): 502-12.
44. Hinkin T. R.,Tracey J. B.What makes it so great? An analysis of human resources practices among Fortune's best companies to work for.Cornell Hospitality Quarterly. 2010;51 (2): 158-70.
45. Hon A. H. Y.,Leung A. S. M.Employee creativity and motivation in the Chinese context: The moderating role of organizational culture.Cornell Hospitality Quarterly. 2011;52 (2): 125-34.
46. Hu H. H.,Parsa H. G.,Self J.The dynamics of Green Restaurant Patronage.Cornell Hospitality Quarterly. 2010;51 (3): 344-62.
47. Hummel E.,Murphy K. S.Using service blueprint to analyze restaurant service efficiency.Cornell Hospitality Quarterly. 2011;52 (3): 265-72.
48. Hyun S. S.Predictors of relationship quality and loyalty in the chain restaurant industry.Cornell Hospitality Quarterly. 2010;51 (2): 251-67.
49. Hyun S. S.,Kim W.Dimensions of brand equity in the chain restaurant industry.Cornell Hospitality Quarterly. 2011;52 (4): 429-37.
50. Ip C.,Leung R.,Law R.Progress and development of information and communication technologies in hospitality.International Journal of Contemporary Hospitality Management. 2011;23 (4): 533-51.
51. Jang S. S. C.,Park K. M.Hospitality finance research during recent two decades.International Journal of Contemporary Hospitality Management. 2011;23 (4): 479-97.
52. Jang S. S. C.,Park K. M.,Lee J. E.Estimating cashflow-at-risk (CFaR): A comparables approach for restaurant firms.Cornell Hospitality Quarterly. 2011;52 (3): 232-40.
53. Jin J. C.The effects of tourism on economic growth in Hong Kong.Cornell Hospitality Quarterly. 2011;52 (3): 333-40.
54. Johanson M. M.,Woods R. H.Recognizing the emotional element in service excellence.Cornell Hospitality Quarterly. 2008;49 (3): 310-16.
55. Kalnins A.,Stroock L.Pouring Israel into a Starbucks cup.Cornell Hospitality Quarterly. 2011;52 (2): 135-43.
56. Karatepe O. S.,Magaji A. B.Work-family conflict and facilitation in the hotel industry: A study in Nigeria.Cornell Hospitality Quarterly. 2008;49 (4): 395-412.
57. Kim E. E. K.,Mattila A. S.,Baloglu S.Effects of gender and expertise on consumers' motivation to read online hotel reviews.Cornell Hospitality Quarterly. 2011;52 (4): 399-406.
58. Kim J. Y.,Canina L.Competitive sets for lodging properties.Cornell Hospitality Quarterly. 2011;52 (1): 20-34.
59. Kim S.Factor determinants of total factor productivity growth in the Malaysian hotel industry: A stochastic frontier approach.Cornell Hospitality Quarterly. 2011;52 (1): 35-47.
60. Kim W.,Ok C.,Lee M. J.Antecedents of service employees' organizational citizenship behaviors in full-service restaurants in Korea.Cornell Hospitality Quarterly. 2009;50 (2): 180-97.
61. Kimes S. E.The role of technology in restaurant revenue management.Cornell Hospitality Quarterly. 2008;49 (3): 297-309.
62. Kimes S. E.,Singh S.Spa revenue management.Cornell Hospitality Quarterly. 2009;50 (1): 82-95.
63. Klonowski D.,Power J. L.,Linton D.The development of franchise operations in emerging markets: The case of a Poland-based restaurant operator.Cornell Hospitality Quarterly. 2008;49 (4): 436-49.
64. Knutson B. J.,Beck J. A.,Kim S.,Cha J.Identifying the dimensions of the guest's hotel experience.Cornell Hospitality Quarterly. 2009;50 (1): 44-55.
65. Kuo C. F.,Nelson D. C.A simulation study of production task scheduling for a university cafeteria.Cornell Hospitality Quarterly. 2009;50 (4): 540-52.
66. Kusluvan S.,Kusluvan Z.,Ilhan I.,Buyruk L.The human dimension: A review of human resources management issues in the tourism and hospitality industry.Cornell Hospitality Quarterly. 2010;51 (2): 171-214.
67. Kwortnik R. J.,Han X. Y.The influence of guest perceptions of service fairness on lodging loyalty in China.Cornell Hospitality Quarterly. 2011;52 (3): 321-32.
68. Latour K. A.,Sarrazit F.,Hendler R.,Latour M. S.Cracking the cultural code of gambling.Cornell Hospitality Quarterly. 2009;50 (4): 475-97.
69. LaTour K. A.,LaTour M. S.,Feinstein A. H.The effects of perceptual and conceptual training on novice wine drinkers' development.Cornell Hospitality Quarterly. 2011;52 (4): 445-57.
70. Lee K.,Khan M. A.,Ko J. Y.Outback Steakhouse in Korea: A success story.Cornell Hospitality Quarterly. 2008;49 (1): 62-72.
71. Lin Y. H.Estimating cost efficiency and the technology gap ratio using the metafrontier approach for Taiwanese international tourist hotels.Cornell Hospitality Quarterly. 2011;52 (3): 341-53.
72. Liu P.Real estate investment trusts: Performance, recent findings, and future directions.Cornell Hospitality Quarterly. 2010;51 (3): 415-28.
73. Liu Z. P.,Siguaw J. A.,Enz C. A.Using tourist travel habits and preferences to assess strategic destination positioning: The case of Costa Rica.Cornell Hospitality Quarterly. 2008;49 (3): 258-81.
74. Lo J. Y.,Chan W. W.,Wong K.A comparison of cold-water thawing options in Chinese restaurants.Cornell Hospitality Quarterly. 2011;52 (1): 64-72.
75. Loi K. L.,Kim W. G.Macao's casino industry: Reinventing Las Vegas in Asia.Cornell Hospitality Quarterly. 2010;51 (2): 268-83.
76. Lomanno M. V.The continuing evolution of the U.S. lodging industry: A twenty-year view.Cornell Hospitality Quarterly. 2010;51 (1): 15-19.
77. López-Fernández M. C.,Serrano-Bedia A. M.,Gómez-López R.Factors encouraging innovation in Spanish hospitality firms.Cornell Hospitality Quarterly. 2011;52 (2): 144-52.
78. López-Gamero M. D.,Claver-Cortés E.,Molina-Azorin J. F.Environmental perception, management, and competitive opportunity in Spanish hotels.Cornell Hospitality Quarterly. 2011;52 (4): 480-500.
79. Lucas A. F.Estimating untracked gaming volumes by hotel occupancy segment.Cornell Hospitality Quarterly. 2011;52 (2): 209-18.
80. Lucas A. F.,Singh A. K.Decreases in a slot machine's coefficient of variation lead to increases in customer play time.Cornell Hospitality Quarterly. 2008;49 (2): 122-33.
81. Lynn M.Race differences in tipping: Testing the role of norm familiarity.Cornell Hospitality Quarterly. 2011;52 (1): 73-80.
82. Lynn M.,McCall M.Techniques for increasing servers' tips: How generalizable are they?.Cornell Hospitality Quarterly. 2009;50 (2): 198-208.
83. Ma Q. Z.,Zhang W.,Chowdhury N.Stock performance of firms acquiring listed and unlisted lodging assets.Cornell Hospitality Quarterly. 2011;52 (3): 291-301.
84. Magnini V. P.,Garcia C.,Honeycutt J. E. D.Identifying the attributes of an effective restaurant chain endorser.Cornell Hospitality Quarterly. 2010;51 (2): 238-50.
85. Magnini V. P.,Honeycutt J. E. D.Use of e-mail signature files in the hotel industry.Cornell Hospitality Quarterly. 2009;50 (4): 510-19.
86. Mandelbaum R.,Lerner G.PKF industry analysis: Hotel operators massage more profits from their spa operations.Cornell Hospitality Quarterly. 2008;49 (2): 99-104.
87. McCall M.,Voorhees C.The drivers of loyalty program success: An organizing framework and research agenda.Cornell Hospitality Quarterly. 2010;51 (1): 35-52.
88. McKercher B.,Law R.,Lam T.Rating tourism and hospitality journals.Tourism Management. 2006;27 (6): 1235-52.
89. Millar M.,Baloglu S.Hotel guests' preferences for green guest room attributes.Cornell Hospitality Quarterly. 2011;52 (3): 302-11.
90. Mills J. E.,Han J. H.,Clay J. M.Accessibility of hospitality and tourism websites: A challenge for visually impaired persons.Cornell Hospitality Quarterly. 2008;49 (1): 28-41.
91. Mohsin A.,Lockyer T.Hamilton, New Zealand: Divergent attitudes when the casino came to town.Cornell Hospitality Quarterly. 2008;49 (2): 163-76.
92. Namkung Y.,Jang S. C.Service failures in restaurants: Which stage of service failure is the most critical?.Cornell Hospitality Quarterly. 2010;51 (3): 323-43.
93. Noone B. M.,Hultberg T.Profiting through teamwork: The role of the revenue management and sales functions in group revenue management.Cornell Hospitality Quarterly. 2011;52 (4): 407-20.
94. O'Connor P.E-mail marketing by international hotel chains: An industry-practices update.Cornell Hospitality Quarterly. 2008;49 (1): 42-52.
95. O'Connor P.Pay-per-click search engine advertising: Are hotel trademarks being abused?.Cornell Hospitality Quarterly. 2009;50 (2): 232-44.
96. O'Neill J. W.Hotel occupancy: Is the three-year stabilization assumption justified?.Cornell Hospitality Quarterly. 2011;52 (2): 176-80.
97. O'Neill J. W.,Mattila A. S.Hotel brand strategy.Cornell Hospitality Quarterly. 2010;51 (1): 27-34.
98. O'Neill J. W.,Hanson B.,Mattila A. S.The relationship of sales and marketing expenses to hotel performance in the United States.Cornell Hospitality Quarterly. 2008;49 (4): 355-63.
99. Onyango F. E.,Okech R. N.Human resource systems in Kenya: A case study of hotel human resources performance.Cornell Hospitality Quarterly. 2008;49 (4): 413-27.
100. Palacios-Marqués D.,Ribeiro-Soriano D.,Gil-Pechuán I.The effect of learning-based distinctive competencies on firm performance: A study of Spanish hospitality firms.Cornell Hospitality Quarterly. 2011;52 (2): 102-10.
101. Pantelidis I. S.Electronic meal experience: A content analysis of online restaurant comments.Cornell Hospitality Quarterly. 2010;51 (4): 483-91.
102. Paraskevas A.,Katsogridakis L.,Law R.,Buhalis D.Search engine marketing: Transforming search engines into hotel distribution channels.Cornell Hospitality Quarterly. 2011;52 (2): 200-208.
103. Park K.,Phillips W. J.,Canter D. D.,Abbott J.Hospitality and tourism research rankings by author, university, and country using six major journals: The first decade of the new millennium.Journal of Hospitality & Tourism Research. 2011;35 (3): 381-416.
104. Park S. Y.,Lee S.Financial rewards for social responsibility: A mixed picture for restaurant companies.Cornell Hospitality Quarterly. 2009;50 (2): 168-79.
105. Pennington-Gray L.,Thapa B.,Kaplanidou K.,Cahyanto I.,McLaughlin E.Crisis planning and preparedness in the United States tourism industry.Cornell Hospitality Quarterly. 2011;52 (3): 312-20.
106. Pereira-Moliner J.,Claver-Cortés E.,Molina-Azorín J. F.Strategy and performance in the Spanish hotel industry.Cornell Hospitality Quarterly. 2010;51 (4): 513-28.
107. Piccoli G.Information technology in hotel management: A framework for evaluating the sustainability of IT-dependent competitive advantage.Cornell Hospitality Quarterly. 2008;49 (3): 282-96.
108. Racherla P.,Hu C.A framework for knowledge-based crisis management in the hospitality and tourism industry.Cornell Hospitality Quarterly. 2009;50 (4): 561-77.
109. Robson S. K. A.,Kimes S. E.,Becker F. D.,Evans G. W.Consumers' responses to table spacing in restaurants.Cornell Hospitality Quarterly. 2011;52 (3): 253-64.
110. Schindler R. M.,Parsa H. G.,Naipaul S.Hospitality managers' price-ending belief: A survey and applications.Cornell Hospitality Quarterly. 2011;52 (4): 421-28.
111. Sengupta A.,Dev C. S.Service innovation: Applying the 7-I model to improve brand positioning at the Taj Holiday Village Goa, India.Cornell Hospitality Quarterly. 2011;52 (1): 11-19.
112. Shani A.,Pizam A.Work-related depression among hotel employees.Cornell Hospitality Quarterly. 2009;50 (4): 446-59.
113. Sherwyn D.Roundtable retrospective 2007: Dealing with sexual harassment.Cornell Hospitality Quarterly. 2008;49 (1): 53-61.
114. Sherwyn D.How employment law became a major issue for hotel operators.Cornell Hospitality Quarterly. 2010;51 (1): 118-27.
115. Stoddard J. E.,Evans M. R.,Davé D. S.Sustainable tourism: The case of the Blue Ridge National Heritage Area.Cornell Hospitality Quarterly. 2008;49 (3): 245-57.
116. Sturman M. C.,Sherwyn D.The utility of integrity testing for controlling workers' compensation costs.Cornell Hospitality Quarterly. 2009;50 (4): 432-45.
117. Susskind A.,Viccari A.A look at the relationship between service failures, guest satisfaction, and repeat-patronage intentions of casual dining guests.Cornell Hospitality Quarterly. 2011;52 (4): 438-44.
118. Susskind A. M.Guest service management and processes in restaurants: What we have learned in fifty years.Cornell Hospitality Quarterly. 2010;51 (4): 479-82.
119. Tabacchi M. H.Current research and events in the spa industry.Cornell Hospitality Quarterly. 2010;51 (1): 102-17.
120. Tews M. J.,Tracey J. B.Helping managers help themselves: The use and utility of on-the-job interventions to improve the impact of interpersonal skills training.Cornell Hospitality Quarterly. 2009;50 (2): 245-58.
121. Tews M. J.,Stafford K.,Tracey J. B.What matters most? The perceived importance of ability and personality for hiring decisions.Cornell Hospitality Quarterly. 2011;52 (2): 94-101.
122. Thompson G. M.(Mythical) Revenue benefits of reducing dining duration in restaurants.Cornell Hospitality Quarterly. 2009;50 (1): 96-112.
123. Thompson G. M.Restaurant profitability management: The evolution of restaurant revenue management.Cornell Hospitality Quarterly. 2010;51 (3): 308-22.
124. Thompson G. M.Inaccuracy of the "naïve table mix" calculations.Cornell Hospitality Quarterly. 2011;52 (3): 241-52.
125. Thompson G. M.,Sohn H.Time- and capacity-based measurement of restaurant revenue.Cornell Hospitality Quarterly. 2009;50 (4): 520-39.
126. Ting P. H.,Pan S.,Chou S. S.Finding ideal menu items assortments: An empirical application of market basket analysis.Cornell Hospitality Quarterly. 2010;51 (4): 492-501.
127. Toh R. S.,DeKay C. F.,Raven P.Travel planning: Searching for and booking hotels on the internet.Cornell Hospitality Quarterly. 2011;52 (4): 388-98.
128. Toh R. S.,Raven P.,DeKay F.Selling rooms: Hotels vs. third-party websites.Cornell Hospitality Quarterly. 2011;52 (2): 181-89.
129. Toh R. S.,Foster T. N.Hyatt Corporation v. Women's International Bowling Congress, Inc: Hotel room attrition issues.Cornell Hospitality Quarterly. 2010;51 (2): 231-37.
130. Tracey J. B.,Hinkin T. R.Contextual factors and cost profiles associated with employee turnover.Cornell Hospitality Quarterly. 2008;49 (1): 12-27.
131. Tsai C. H.,Chen S. J.,Fang S. C.Employment modes, high-performance work practices, and organizational performance in the hospitality industry.Cornell Hospitality Quarterly. 2009;50 (4): 413-31.
132. Tsang N. K. F.,Hsu C. H. C.Thirty years of research on tourism and hospitality management in China: A review and analysis of journal publications.International Journal of Hospitality Management. 2011;30 (4): 886-96.
133. Tse E. C. Y.,Ho S. C.Service quality in the hotel industry: When cultural contexts matter.Cornell Hospitality Quarterly. 2009;50 (4): 460-74.
134. van Scotter J. R.,Culligan P. E.The value of theoretical research and applied research for the hospitality industry.Cornell Hospitality Quarterly. 2003;44 (2): 14-27.
135. Verma R.Customer choice modeling in hospitality services: A review of past research and discussion of some new applications.Cornell Hospitality Quarterly. 2010;51 (4): 470-78.
136. Victorino L.,Karniouchina E.,Verma R.Exploring the use of the abbreviated technology readiness index for hotel customer segmentation.Cornell Hospitality Quarterly. 2009;50 (3): 342-59.
137. Wang D.,Fesenmaier D. R.,Werthner H.,Wöber K.The journal of Information Technology & Tourism: A content analysis of the past 10 years.Information Technology & Tourism. 2010;12 (1): 3-16.
138. Way S. A.,Sturman M. C.,Raab C.What matters more? Contrasting the effects of job satisfaction and service climate on hotel food and beverage managers' job performance.Cornell Hospitality Quarterly. 2010;51 (3): 379-97.
139. Weinbaum D.Assessing the historical performance of hospitality stocks: The investor's perspective.Cornell Hospitality Quarterly. 2009;50 (1): 113-25.
140. Weygandt J. J.,Kieso D. E.,Kimmel P. D.,DeFranco A. L.Hospitality financial accounting. 2009. Hospitality financial accounting, 2nd ed.Hoboken: John Wiley & Sons.Hoboken: John Wiley & Sons; 2009:.
141. Wilson R. H.Internet hotel reservations: Recent changes and trends in the enforcement of click wrap and browse wrap "terms and conditions/terms of use.".Cornell Hospitality Quarterly. 2011;52 (2): 190-99.
142. Wyld D. C.Radio frequency identification: Advanced intelligence for table games in casinos.Cornell Hospitality Quarterly. 2008;49 (2): 134-44.
143. Yang C. C.,Cheng L. Y.,Sung D.,Withiam G.Strategic-pricing policy based on analysis of service attributes.Cornell Hospitality Quarterly. 2009;50 (4): 498-509.
144. Yang C. Y. Y.,Chang T. Y.Binomial real option pricing for restaurant menu analysis.Cornell Hospitality Quarterly. 2011;52 (3): 273-82.
145. Yoo M. J.,Lee S. J.,Bai B.Hospitality marketing research from 2000 to 2009: Topics, methods, and trends.International Journal of Contemporary Hospitality Management. 2011;23 (4): 517-32.
146. Zemke D. M.,Shoemaker S.A sociable atmosphere: Ambient scent's effect on social interaction.Cornell Hospitality Quarterly. 2008;49 (3): 317-29.