Guest service management and processes in restaurants: What we have learned in fifty years

Cornell Hospitality Quarterly

Volumn 51, Issue 4, 2010, Pages 479-482

  Susskind, Alex M ^a  

^a Cornell University School of Hotel Administration ^*  (United States)

Author keywords

guest complaints; restaurant management; revenue management; service process management

Indexed keywords

EID: 78649311722     PISSN: 19389655     EISSN: None     Source Type: Journal    
DOI: 10.1177/1938965510375028     Document Type: Article

References (22)

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