메뉴 건너뛰기




Volumn 52, Issue 2, 2011, Pages 153-164

Critical success factors for small hotel businesses in Turkey: An exploratory study

Author keywords

Aegean region; critical success factors (CSFs); small hotel businesses (SHBs); Turkey

Indexed keywords


EID: 79955124505     PISSN: 19389655     EISSN: None     Source Type: Journal    
DOI: 10.1177/1938965509341288     Document Type: Article
Times cited : (41)

References (63)
  • 1
    • 33746811357 scopus 로고    scopus 로고
    • Measuring service quality in the hotel industry: A study in a business hotel in Turkey
    • Akbaba, A. 2006. Measuring service quality in the hotel industry: A study in a business hotel in Turkey. International Journal of Hospitality Management 25:170-92.
    • (2006) International Journal of Hospitality Management , vol.25 , pp. 170-192
    • Akbaba, A.1
  • 2
    • 33751223557 scopus 로고    scopus 로고
    • Factors constraining the growth and survival of small scale businesses. A developing countries analysis
    • Arinaitwe, S.K. 2006. Factors constraining the growth and survival of small scale businesses. A developing countries analysis. Journal of American Academy of Business 8 (2): 167-78.
    • (2006) Journal of American Academy of Business , vol.8 , Issue.2 , pp. 167-178
    • Arinaitwe, S.K.1
  • 4
    • 27644459552 scopus 로고    scopus 로고
    • The website design and internet site marketing practices of upscale and luxury hotels in Turkey
    • Baloglu, S., and Y.A. Pekcan. 2006. The website design and internet site marketing practices of upscale and luxury hotels in Turkey. Tourism Management 27:171-76.
    • (2006) Tourism Management , vol.27 , pp. 171-176
    • Baloglu, S.1    Pekcan, Y.A.2
  • 5
    • 70449812626 scopus 로고
    • The use of critical success factors in evaluation of information systems: A case study
    • Bergeron, F., and C. Begin. 1989. The use of critical success factors in evaluation of information systems: A case study. Journal of Management Information Systems 5 (4): 19-42.
    • (1989) Journal of Management Information Systems , vol.5 , Issue.4 , pp. 19-42
    • Bergeron, F.1    Begin, C.2
  • 6
    • 84986014869 scopus 로고    scopus 로고
    • Marketing practices in the UK small business sector
    • Blankson, C., and D. Stokes. 2002. Marketing practices in the UK small business sector. Marketing Intelligence & Planning 20 (1): 49-61.
    • (2002) Marketing Intelligence & Planning , vol.20 , Issue.1 , pp. 49-61
    • Blankson, C.1    Stokes, D.2
  • 8
    • 3242672752 scopus 로고    scopus 로고
    • Critical success factors in UK corporate hotels
    • Brotherton, B. 2004b. Critical success factors in UK corporate hotels. Service Industries Journal 24 (3): 19-42.
    • (2004) Service Industries Journal , vol.24 , Issue.3 , pp. 19-42
    • Brotherton, B.1
  • 10
    • 0030170898 scopus 로고    scopus 로고
    • Towards an identification and classification of critical success factors in UK Hotels Plc
    • Brotherton, B., and J. Shaw. 1996. Towards an identification and classification of critical success factors in UK Hotels Plc. International Journal of Hospitality Management 15 (2): 113-35.
    • (1996) International Journal of Hospitality Management , vol.15 , Issue.2 , pp. 113-135
    • Brotherton, B.1    Shaw, J.2
  • 12
    • 84993026070 scopus 로고    scopus 로고
    • Information technology in peripheral small and medium hospitality enterprises: Strategic analysis and critical factors
    • Buhalis, D., and H. Main. 1998. Information technology in peripheral small and medium hospitality enterprises: Strategic analysis and critical factors. International Journal of Contemporary Hospitality Management 10 (5): 198-202.
    • (1998) International Journal of Contemporary Hospitality Management , vol.10 , Issue.5 , pp. 198-202
    • Buhalis, D.1    Main, H.2
  • 15
    • 6344263512 scopus 로고    scopus 로고
    • The use of information and communication technologies as a critical success factor for marketing in Turkish agri-food companies
    • Cetin, B., A. Akpinar, and D. Ozsayin. 2004. The use of information and communication technologies as a critical success factor for marketing in Turkish agri-food companies. Food Reviews International 20 (3): 221-28.
    • (2004) Food Reviews International , vol.20 , Issue.3 , pp. 221-228
    • Cetin, B.1    Akpinar, A.2    Ozsayin, D.3
  • 17
    • 84986146124 scopus 로고    scopus 로고
    • Enhancing SMTE's business performance through the internet and e-learning platforms
    • Collins, C., D. Buhalis, and M. Peters. 2003. Enhancing SMTE's business performance through the internet and e-learning platforms. Education + Training 45 (8/9): 483-94.
    • (2003) Education + Training , vol.45 , Issue.8-9 , pp. 483-494
    • Collins, C.1    Buhalis, D.2    Peters, M.3
  • 18
    • 79955101174 scopus 로고    scopus 로고
    • Commission recommendation of 3 April 1996 concerning the definition of small and medium-sized enterprises
    • Commission of the European Communities (CEC)., April 30
    • Commission of the European Communities (CEC). 1996. Commission recommendation of 3 April 1996 concerning the definition of small and medium-sized enterprises. Official Journal of the Commission of the European Communities L10714, April 30.
    • (1996) Official Journal of the Commission of the European Communities , vol.L10714
  • 19
    • 33846148587 scopus 로고    scopus 로고
    • The effect of internet usage on cooperation and performance in small hotels
    • Damonte, D.D., and V.B. Levsen. 2002. The effect of internet usage on cooperation and performance in small hotels. SAM Advanced Management Journal, 67 (3): 31-38.
    • (2002) SAM Advanced Management Journal , vol.67 , Issue.3 , pp. 31-38
    • Damonte, D.D.1    Levsen, V.B.2
  • 23
    • 27644464413 scopus 로고    scopus 로고
    • Critical success factors for wine tourism regions: A demand analysis
    • Getz, D., and G. Brown. 2006. Critical success factors for wine tourism regions: A demand analysis. Tourism Management 27 (1): 146-58.
    • (2006) Tourism Management , vol.27 , Issue.1 , pp. 146-158
    • Getz, D.1    Brown, G.2
  • 24
    • 0008011342 scopus 로고    scopus 로고
    • Factors of successful lodging yield management systems
    • Griffin, R.K. 1996. Factors of successful lodging yield management systems. Hospitality Research Journal 19 (4): 17-28.
    • (1996) Hospitality Research Journal , vol.19 , Issue.4 , pp. 17-28
    • Griffin, R.K.1
  • 26
    • 18844434667 scopus 로고    scopus 로고
    • Performance measurement practice in an independent hotel context-A case study approach
    • Haktanir, M., and P. Harris. 2005. Performance measurement practice in an independent hotel context-A case study approach. International Journal of Contemporary Hospitality Management 17 (1): 39-50.
    • (2005) International Journal of Contemporary Hospitality Management , vol.17 , Issue.1 , pp. 39-50
    • Haktanir, M.1    Harris, P.2
  • 27
    • 79952638172 scopus 로고    scopus 로고
    • Critical success factors in yield management: A development and analysis
    • Hansen, C.N., and K. Eringa. 1998. Critical success factors in yield management: A development and analysis. Progress in Tourism and Hospitality Research 4:229-44.
    • (1998) Progress in Tourism and Hospitality Research , vol.4 , pp. 229-244
    • Hansen, C.N.1    Eringa, K.2
  • 28
    • 79955082604 scopus 로고    scopus 로고
    • General managers' actions and hotel chain performance profiles: A research into European properties
    • Paper presented at the British Accounting Association Conference, Nottingham University, Nottingham, UK
    • Harris, P.J., and M. Mongiello. 2001. General managers' actions and hotel chain performance profiles: A research into European properties. Paper presented at the British Accounting Association Conference, Nottingham University, Nottingham, UK.
    • (2001)
    • Harris, P.J.1    Mongiello, M.2
  • 30
    • 33746340429 scopus 로고    scopus 로고
    • Questioning the impact of the "graduatization" of the managerial labour force upon the management of human resources in the Scottish hotel industry
    • Ingram, A., R. Jamieson, P. Lynch, and R. Bent. 2000. Questioning the impact of the "graduatization" of the managerial labour force upon the management of human resources in the Scottish hotel industry. Journal of Consumer Studies and Home Economics 24 (4): 212-22.
    • (2000) Journal of Consumer Studies and Home Economics , vol.24 , Issue.4 , pp. 212-222
    • Ingram, A.1    Jamieson, R.2    Lynch, P.3    Bent, R.4
  • 31
    • 0003596142 scopus 로고    scopus 로고
    • Human resource development, employment and globalization in the hotel, catering and tourism sector
    • International Labour Organization., Report for discussion at the Tripartite Meeting on the Human Resources Development and Globalization in the Hotel, Catering and Tourism Sector, Geneva, Switzerland
    • International Labour Organization. 2001. Human resource development, employment and globalization in the hotel, catering and tourism sector. Report for discussion at the Tripartite Meeting on the Human Resources Development and Globalization in the Hotel, Catering and Tourism Sector, Geneva, Switzerland.
    • (2001)
  • 33
    • 0013416285 scopus 로고
    • Firm performance and monitoring of critical success factors in different strategic contexts
    • Jenster, P.V. 1986. Firm performance and monitoring of critical success factors in different strategic contexts. Journal of Management Information Systems 3 (3): 17-33.
    • (1986) Journal of Management Information Systems , vol.3 , Issue.3 , pp. 17-33
    • Jenster, P.V.1
  • 34
    • 0037400947 scopus 로고    scopus 로고
    • Success criteria in high-tech new ventures
    • Kakati, M. 2003. Success criteria in high-tech new ventures. Technovation 23:447-57.
    • (2003) Technovation , vol.23 , pp. 447-457
    • Kakati, M.1
  • 36
    • 20444432313 scopus 로고    scopus 로고
    • Factors influencing productivity in small island hotels, evidence from northern Cyprus
    • Kilic, H., and F. Okumus. 2005. Factors influencing productivity in small island hotels, evidence from northern Cyprus. International Journal of Contemporary Hospitality Management 17 (4): 315-31.
    • (2005) International Journal of Contemporary Hospitality Management , vol.17 , Issue.4 , pp. 315-331
    • Kilic, H.1    Okumus, F.2
  • 37
    • 30244485768 scopus 로고
    • CSF analysis and the strategy development process
    • In, ed. David T. Cleland and William R. King, New York: Van Nostrand Reinhold Company
    • Leidecker, J.K., and A.V. Bruno. 1987. CSF analysis and the strategy development process. In Strategic planning and management handbook, ed. David T. Cleland and William R. King, 333-351. New York: Van Nostrand Reinhold Company.
    • (1987) Strategic Planning and Management Handbook , pp. 333-351
    • Leidecker, J.K.1    Bruno, A.V.2
  • 38
    • 38049042062 scopus 로고    scopus 로고
    • The importance and performance of key success factors of international joint venture hotels in China
    • Li, S.C.Y., M.C.S. Wong, and S.T.K. Luk. 2006. The importance and performance of key success factors of international joint venture hotels in China. The Chinese Economy 39 (6): 83-94.
    • (2006) The Chinese Economy , vol.39 , Issue.6 , pp. 83-94
    • Li, S.C.Y.1    Wong, M.C.S.2    Luk, S.T.K.3
  • 39
    • 0013035660 scopus 로고    scopus 로고
    • Bed and breakfast, small inns, and the internet: The impact of technology on the globalization of small businesses
    • Lituchy, T., and A. Rail. 2000. Bed and breakfast, small inns, and the internet: The impact of technology on the globalization of small businesses. Journal of International Marketing 8 (2): 86-97.
    • (2000) Journal of International Marketing , vol.8 , Issue.2 , pp. 86-97
    • Lituchy, T.1    Rail, A.2
  • 40
    • 0001782909 scopus 로고
    • Screening practices of new business incubators: The evaluation of critical success factors
    • Lumpkin, J.R., and R.D. Ireland. 1988. Screening practices of new business incubators: The evaluation of critical success factors. American Journal of Small Business, 12 (4): 59-81.
    • (1988) American Journal of Small Business , vol.12 , Issue.4 , pp. 59-81
    • Lumpkin, J.R.1    Ireland, R.D.2
  • 41
    • 0000857402 scopus 로고
    • Critical factors for information centre managers
    • Magal, S.R., H.H. Carr, and H.J. Watson. 1988. Critical factors for information centre managers. MIS Quarterly 12 (3): 413-25.
    • (1988) MIS Quarterly , vol.12 , Issue.3 , pp. 413-425
    • Magal, S.R.1    Carr, H.H.2    Watson, H.J.3
  • 42
    • 2442446649 scopus 로고    scopus 로고
    • Small tourism businesses and e-commerce: Victorian tourism online
    • Morrison, A.J., and B.E.M. King. 2002. Small tourism businesses and e-commerce: Victorian tourism online. Tourism and Hospitality Research 4 (2): 104-16.
    • (2002) Tourism and Hospitality Research , vol.4 , Issue.2 , pp. 104-116
    • Morrison, A.J.1    King, B.E.M.2
  • 44
    • 0348230742 scopus 로고    scopus 로고
    • The effect of electronic commerce on small Australian enterprises
    • Mustaffa, S., and N. Beaumont. 2004. The effect of electronic commerce on small Australian enterprises. Technovation 24:85-95.
    • (2004) Technovation , vol.24 , pp. 85-95
    • Mustaffa, S.1    Beaumont, N.2
  • 45
    • 84965925413 scopus 로고
    • Tracking the critical success factors for hotel companies (part 1)
    • Neal, G.A. 1985. Tracking the critical success factors for hotel companies (part 1). Cornell Hotel and Restaurant Administration Quarterly 25 (4): 76-82.
    • (1985) Cornell Hotel and Restaurant Administration Quarterly , vol.25 , Issue.4 , pp. 76-82
    • Neal, G.A.1
  • 46
    • 4644320145 scopus 로고    scopus 로고
    • Critical success factors of web-based supply-chain management systems: An exploratory study
    • Ngai, E.W.T., T.C.E. Cheng, and S.S.M. Ho. 2004. Critical success factors of web-based supply-chain management systems: An exploratory study, Production Planning & Control 15 (6): 622-30.
    • (2004) Production Planning & Control , vol.15 , Issue.6 , pp. 622-630
    • Ngai, E.W.T.1    Cheng, T.C.E.2    Ho, S.S.M.3
  • 47
    • 19944422648 scopus 로고    scopus 로고
    • Human resource development in the Irish hotel industry: The case of the small firm
    • Nolan, C. 2002. Human resource development in the Irish hotel industry: The case of the small firm. Journal of European Industrial Training 26 (2/4): 88-99.
    • (2002) Journal of European Industrial Training , vol.26 , Issue.2-4 , pp. 88-99
    • Nolan, C.1
  • 48
    • 0034259715 scopus 로고    scopus 로고
    • Self-sustaining pattern of finance in small businesses: Evidence from Turkey
    • Ozer, B., and S. Yamak. 2000. Self-sustaining pattern of finance in small businesses: Evidence from Turkey. International Journal of Hospitality Management 19:261-73.
    • (2000) International Journal of Hospitality Management , vol.19 , pp. 261-273
    • Ozer, B.1    Yamak, S.2
  • 49
    • 33746341475 scopus 로고    scopus 로고
    • Customer relationship management in small-medium enterprises: The case of Turkish tourism industry
    • Ozgener, S., and R. Iraz. 2006. Customer relationship management in small-medium enterprises: The case of Turkish tourism industry. Tourism Management, 27 (6): 1356-1363.
    • (2006) Tourism Management , vol.27 , Issue.6 , pp. 1356-1363
    • Ozgener, S.1    Iraz, R.2
  • 50
    • 84992975068 scopus 로고    scopus 로고
    • Service quality and productivity: A synergistic perspective
    • Parasuman, A. 2002. Service quality and productivity: A synergistic perspective. Managing Service Quality 12 (1): 6-9.
    • (2002) Managing Service Quality , vol.12 , Issue.1 , pp. 6-9
    • Parasuman, A.1
  • 54
    • 0036138299 scopus 로고    scopus 로고
    • Domestic tourism-A chance for regional development in Turkey?
    • Seckelmann, A. 2002. Domestic tourism-A chance for regional development in Turkey? Tourism Management 23:85-92.
    • (2002) Tourism Management , vol.23 , pp. 85-92
    • Seckelmann, A.1
  • 55
    • 84989131828 scopus 로고
    • An examination of the psychometric properties of some commonly researched individual differences, job, and organizational variables in two cultures
    • Sekaran, U., and H.J. Martin. 1982. An examination of the psychometric properties of some commonly researched individual differences, job, and organizational variables in two cultures. Journal of International Business Studies, 13: 51-65.
    • (1982) Journal of International Business Studies , vol.13 , pp. 51-65
    • Sekaran, U.1    Martin, H.J.2
  • 57
    • 84986031921 scopus 로고    scopus 로고
    • The use of the internet as a critical success factor for the marketing of Welsh agri-food SMEs in the twenty-first century
    • Sparkes, A., and B. Thomas. 2001. The use of the internet as a critical success factor for the marketing of Welsh agri-food SMEs in the twenty-first century. British Food Journal 103 (5): 331-47.
    • (2001) British Food Journal , vol.103 , Issue.5 , pp. 331-347
    • Sparkes, A.1    Thomas, B.2
  • 58
    • 79955105487 scopus 로고    scopus 로고
    • Union of Turkish Travel Agents (Turkiye Seyahat Acentalari{dotless} Birligi; TURSAB)., (accessed May 3, 2008)
    • Union of Turkish Travel Agents (Turkiye Seyahat Acentalari{dotless} Birligi; TURSAB). 2008. Yillar itibariyle turist sayilari ve turizm gelirleri. http://www.tursab.org.tr/turkish/istatistikler/gostergeler.htm (accessed May 3, 2008).
    • (2008) Yillar Itibariyle Turist Sayilari Ve Turizm Gelirleri
  • 59
    • 33745203696 scopus 로고    scopus 로고
    • The influence of successor-related factors on the succession process in small and medium-sized family businesses
    • Venter, E.C., and B.G. Maas. 2005. The influence of successor-related factors on the succession process in small and medium-sized family businesses. Family Business Review 18 (4): 283-303.
    • (2005) Family Business Review , vol.18 , Issue.4 , pp. 283-303
    • Venter, E.C.1    Maas, B.G.2
  • 61
    • 2942660283 scopus 로고    scopus 로고
    • Marketing information systems in tourism and hospitality small-and medium-sized enterprises: A study of internet use for market intelligence
    • Wood, E. 2001. Marketing information systems in tourism and hospitality small-and medium-sized enterprises: A study of internet use for market intelligence. International Journal of Tourism Research 3: 283-99.
    • (2001) International Journal of Tourism Research , vol.3 , pp. 283-299
    • Wood, E.1
  • 62
    • 21844493495 scopus 로고
    • Critical success factors for small business: Perceptions of South Pacific entrepreneurs
    • Yusuf, A. 1995. Critical success factors for small business: Perceptions of South Pacific entrepreneurs. Journal of Small Business Management 33 (2): 68-73.
    • (1995) Journal of Small Business Management , vol.33 , Issue.2 , pp. 68-73
    • Yusuf, A.1
  • 63
    • 22644449775 scopus 로고    scopus 로고
    • Critical success factors for total quality management implementation in small and medium enterprises
    • Yusof, S.M., and E. Aspinwall. 1999. Critical success factors for total quality management implementation in small and medium enterprises. Total Quality Management 10 (4/5): 803-9.
    • (1999) Total Quality Management , vol.10 , Issue.4-5 , pp. 803-809
    • Yusof, S.M.1    Aspinwall, E.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.