A framework for knowledge-based crisis management in the hospitality and tourism industry

Cornell Hospitality Quarterly

Volumn 50, Issue 4, 2009, Pages 561-577

  Racherla, Pradeep ^a   Hu, Clark ^b  

^a WEST TEXAS A AND M UNIVERSITY   (United States)

^b TEMPLE UNIVERSITY   (United States)

Author keywords

Crisis management; Crisis typology; Hospitality and tourism industry; Knowledge management (KM); Knowledge based system (KBS)

Indexed keywords

EID: 70450048012     PISSN: 19389655     EISSN: None     Source Type: Journal    
DOI: 10.1177/1938965509341633     Document Type: Article

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