Service failures in restaurants: Which stage of service failure is the most critical?

Cornell Hospitality Quarterly

Volumn 51, Issue 3, 2010, Pages 323-343

  Namkung, Young ^a   Jang, Soocheong ^b  

^a Kyung Hee University   (South Korea)

^b PURDUE UNIVERSITY   (United States)

Author keywords

Behavioral intentions; Restaurant service; Satisfaction; Service failure; Service stage

Indexed keywords

EID: 77954843363     PISSN: 19389655     EISSN: None     Source Type: Journal    
DOI: 10.1177/1938965510364488     Document Type: Article

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