Helping managers help themselves: The use and utility of on-the-job interventions to improve the impact of interpersonal skills training

Cornell Hospitality Quarterly

Volumn 50, Issue 2, 2009, Pages 245-258

  Tews, Michael J ^a   Tracey, J Bruce ^b  

^a OHIO STATE UNIVERSITY   (United States)

^b Cornell University School of Hotel Administration ^*  (United States)

Author keywords

Interpersonal skills training; Posttraining interventions; Upward feedback

Indexed keywords

EID: 65549116555     PISSN: 19389655     EISSN: None     Source Type: Journal    
DOI: 10.1177/1938965509333520     Document Type: Article

References (25)

1. Arthur, W., Jr., W. Bennett Jr., P.L. Stanush, and T.L. McNelly. 1998. Factors that influence skill decay and retention: A quantitative review and analysis. Human Performance 11: 57-101.
2. Borman, W.C. 1991. Job behavior, performance, and effectiveness. In Handbook of industrial/organizational psychology, ed. M. D. Dunnette and L. M. Houghpp, 271-326. Palo Alto, CA: Consulting Psychologists Press.
3. Boud, D., R. Keogh, and D. Walker. 1985. Promoting reflection in learning: A model. In Reflection: Turning experience into learning, ed. D. Boud, R. Keogh, and D. Walker, 18-40. New York: Nichols.
4. Burke, L.A. 1997. Improving positive transfer: A test of relapse prevention training on transfer outcomes. Human Resource Development Quarterly 8: 115-28.
5. Costa, P.T., and R.R. McCrae. 1991. NEO five-factory inventory: Form S. Lutz, FL: Psychological Assessment Resources, Inc.
6. Gaudine, A.P., and A.M. Saks. 2004. A longitudinal quasi-experiment on the effects of posttraining transfer interventions. Human Resource Development Quarterly 15: 57-76.
7. Georges, J.C. 1996. The myth of soft-skills training. Training 33: 48-54.
8. Heskett, J.L., T.O. Jones, G.W. Loveman, W.E. Sasser, and L.A. Schlesinger. 1994. Putting the service profit chain to work. Harvard Business Review 72: 164-74.
9. Heskett, J.L., W.E. Sasser, and L.A. Schlesinger. 1997. The service profit chain. New York: Free Press.
10. James, L.R., R.G. Demaree, and G. Wolf. 1984. Estimating within-group inter-rater reliability with and without response bias. Journal of Applied Psychology 69: 85-98.
11. May, G.L., and W.M. Kahnweiler. 2000. The effects of a mastery practice design on learning and transfer in behavior modeling training. Personnel Psychology 53: 353-73.
12. Noe, R.A., J.A. Sears, and A.M. Fullenkamp. 1990. Relapse training: Does it influence trainees' posttraining behavior and cognitive strategies? Journal of Business and Psychology 4: 317-28.
13. Reber, R.A., and J.A. Wallin. 1984. The effects of training, goal-setting, and knowledge of results on safe behavior: A component analysis. Academy of Management Journal 27: 544-60.
14. Richman-Hirsh, W.L. 2001. Posttraining interventions to enhance transfer: The moderating effects of work environments. Human Resource Development Quarterly 12: 105-20.
15. Rouiller, J.A., & Goldstein, I.L. (1993). The relationship between organizational transfer climate and positive transfer of training. Human Resource Development Quarterly, 4, 377-390.
16. Smither, J.W., M. London, and R.R. Reilly. 2005. Does performance improve following multisource feedback? A theoretical model, meta-analysis, and review of empirical findings. Personnel Psychology 58: 33-66.
17. Taylor, P.J., D.F. Russ-Eft, and D.W.L. Chan. 2005. A meta-analytic review of behavior modeling training. Journal of Applied Psychology 90: 692-709.
18. Thurstone, L.L., and T.G. Thurstone. 2001. Thurstone test of mental alertness. Chicago: Pearson Reid London House.
19. Tracey, J.B., S.I. Tannenbaum, and M.J. Kavanagh. 1995. Applying trained skills on the job: The importance of the work environment. Journal of Applied Psychology 80: 239-52.
20. Training Magazine. 2004. 2004 industry report. London: Reed Business Information Limited.
21. Tziner, A., R. Haccoun, and A. Kadish. 1991. Personal and situational characteristics influencing the effectiveness of transfer of training improvement strategies. Journal of Occupational Psychology 64: 167-77.
22. Walker, D. 1985. Writing and reflection. In Reflection: Turning experience into learning, ed. D. Boud, R. Keogh, and D. Walker, 52-68. New York: Nichols.
23. Wexley, K.N., and T.T. Baldwin. 1986. Post-training strategies for facilitating positive transfer: An empirical exploration. Academy of Management Journal 29: 508-20.
24. Wexley, K.N., and W. Nemeroff. 1975. Effectiveness of positive reinforcement and goal-setting as methods of management development. Journal of Applied Psychology 60: 446-50.
25. Yukl, G., S. Wall, and R. Lepsinger. 1990. Preliminary report on validation of the managerial practices survey. In Measures of leadership, ed. K. E. Clark and M. B. Clark, 223-23. Greensboro, NC: Center for Creative Leadership.