What makes it so great?: An analysis of human resources practices among fortune's best companies to work for

Cornell Hospitality Quarterly

Volumn 51, Issue 2, 2010, Pages 158-170

  Hinkin, Timothy R ^a   Tracey, J Bruce ^a  

^a Cornell University School of Hotel Administration ^*  (United States)

Author keywords

Four Seasons Hotels; Human resources; Kimpton Hotels; Marriott International; Service industry best practices; Starbucks

Indexed keywords

EID: 77951787994     PISSN: 19389655     EISSN: None     Source Type: Journal    
DOI: 10.1177/1938965510362487     Document Type: Article

References (11)

1. Allen, N.J., and J.P. Meyer. 1990. Organization socialization tactics: A longitudinal analysis of links to newcomers' commitment and role orientation. Academy of Management Journal 33:847-58.
2. Collins, C.J., and J. Han. 2004. Exploring applicant pool quantity and quality: The effects of early recruitment practice strategies, corporate advertising, and firm reputation. Personnel Psychology 57:685-717.
3. Fay, C.H., and M.A. Thompson. 2001. Contextual determinants of a reward systems' success: An exploratory study. Human Resource Management 40:213.
4. Hinkin, T.R., and J.B. Tracey. 2000. The cost of turnover: Putting a price on the learning curve. Cornell Hotel and Restaurant Administration Quarterly 41 (3): 14-21.
5. Simons, T., and T.R. Hinkin. 2001. The effect of employee turnover on hotel profits: A test across multiple hotels. Cornell Hotel and Restaurant Administration Quarterly 42 (4): 65-69.
6. Thomas, Joe G., and Ricky W. Griffin. 1989. The power of social information in the workplace. Organizational Dynamics 18 (2): 63-75.
7. Tracey, J.B., and T.R. Hinkin. 2007. Contextual factors and cost profiles associated with employee turnover. Cornell Hospitality Quarterly 48 (1): 12-27.
8. Tracey, J.B., T.R. Hinkin, S.I. Tannenbaum, and J.E. Mathieu. 2001. The influence of individual characteristics and the work environment on varying levels of training outcomes. Human Resources Development Quarterly 12:5-23.
9. Tracey, J.B., M.C. Sturman, and M.J. Tews. 2007. Ability versus personality: Factors that predict employee job performance. Cornell Hospitality Quarterly 48:313-22.
10. Tung, R.L. 1995. International Organizational Behavior. In Primis, Management: Human Behavior in Organizations (pp. 177-208). New York: McGraw-Hill, Inc.
11. Yasin, M.M., and T.W. Zimmerer. 1995. The role of bench-marking in achieving continuous service quality. International Journal of Contemporary Hospitality Management 7 (4): 27-32.