A look at the relationship between service failures, guest satisfaction, and repeat-patronage intentions of casual dining guests

Cornell Hospitality Quarterly

Volumn 52, Issue 4, 2011, Pages 438-444

  Susskind, Alex ^a   Viccari, Anthony ^b  

^a Cornell University ^*  (United States)

^b SYRACUSE UNIVERSITY   (United States)

Author keywords

guest satisfaction; repeat patronage; restaurant service recovery

Indexed keywords

EID: 80053999460     PISSN: 19389655     EISSN: None     Source Type: Journal    
DOI: 10.1177/1938965511419844     Document Type: Article

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