The influence of guest perceptions of service fairness on lodging loyalty in China

Cornell Hospitality Quarterly

Volumn 52, Issue 3, 2011, Pages 321-332

  Kwortnik, Robert J ^a   Han, Xiaoyun ^b  

^a Cornell University School of Hotel Administration ^*  (United States)

^b SUN YAT SEN UNIVERSITY   (China)

Author keywords

customer loyalty; hotels; service fairness; structural equation modeling

Indexed keywords

EID: 79960309172     PISSN: 19389655     EISSN: None     Source Type: Journal    
DOI: 10.1177/1938965511409005     Document Type: Article

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