Quality function deployment: A literature review

European Journal of Operational Research

Volumn 143, Issue 3, 2002, Pages 463-497

  Chan, Lai Kow ^a   Wu, Ming Lu ^a  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Customer needs; Product development; Quality function deployment (QFD); Quality management

Indexed keywords

COMPUTER SOFTWARE; CUSTOMER SATISFACTION; ONLINE SYSTEMS; PRODUCT DEVELOPMENT;

QUALITY MANAGEMENT;

QUALITY FUNCTION DEPLOYMENT;

EID: 0037121486     PISSN: 03772217     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0377-2217(02)00178-9     Document Type: Article

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