Using quality function deployment to capture the voice of the customer and translate it into the voice of the provider.

The Joint Commission journal on quality improvement

Volumn 25, Issue 6, 1999, Pages 300-315

  Chaplin, E ^a   Bailey, M ^a   Crosby, R ^a   Gorman, D ^a   Holland, X ^a   Hippe, C ^a   Hoff, T ^a   Nawrocki, D ^a   Pichette, S ^a   Thota, N ^a  

^a Continental Rehabilitation Hospital ^*  (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; ECONOMIC ASPECT; FORECASTING; HEALTH SERVICES RESEARCH; HOSPITAL BED CAPACITY; HUMAN; METHODOLOGY; NEEDS ASSESSMENT; ORGANIZATION AND MANAGEMENT; PATIENT ADVOCACY; PATIENT CARE; PATIENT REFERRAL; PATIENT SATISFACTION; QUESTIONNAIRE; REHABILITATION CENTER; STANDARD; TOTAL QUALITY MANAGEMENT; TREATMENT OUTCOME; UNITED STATES;

ARIZONA; CALIFORNIA; ECONOMIC COMPETITION; FORECASTING; HOSPITAL BED CAPACITY, 100 TO 299; HUMANS; NEEDS ASSESSMENT; NEVADA; ORGANIZATIONAL CASE STUDIES; OUTCOME AND PROCESS ASSESSMENT (HEALTH CARE); PATIENT ADVOCACY; PATIENT SATISFACTION; PATIENT-CENTERED CARE; QUESTIONNAIRES; REFERRAL AND CONSULTATION; REHABILITATION CENTERS; TOTAL QUALITY MANAGEMENT;

EID: 0033142679     PISSN: 10703241     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1070-3241(16)30446-1     Document Type: Article

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