A comparative study of the prioritization matrix method and the analytic hierarchy process technique in quality function deployment

Total Quality Management

Volumn 9, Issue 6, 1998, Pages 421-430

  Wang, H ^a   Xie, M ^a   Goh, T N ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0542374741     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412988361     Document Type: Article

References (30)

1. AKAO, Y. (1990) Quality Function Deployment: Integrating Customer Requirements into Product Design (Cambridge, MA, Productivity Press).
2. AKAO, Y. & MIZUNO, S. (1994) QFD, the Customer-driven Approach to Quality Planning and Deployment (Tokyo, Asian Productivity Organization).
3. ARINZE, B., KIM, S.-L. & BANERJEE, A. (1995) Multicriteria model for supporting setup reduction investment decisions, Production Planning and Control, 6, pp. 413-420.
4. ARMACOST, R.L., COMPONATION, P.J., MULLENS, M.A. & SWART, W.W. (1994) AHP framework for prioritizing customer requirements in QFD: an industrialized housing application, IIE Transactions, 26, pp. 72-79.
5. ANGELIS, D.I. & LEE, C.Y. (1996) Strategic investment analysis using activity based costing concepts and analytical hierarchy process techniques, International Journal of Production Research, 34, pp. 1331-1345.
6. ASWAD, A. (1989) Quality function deployment: a systems approach. In: Proceedings of the 1989 IIE Integrated Systems Conference (Atlanta, GA, Institute of Industrial Engineers), pp. 27-32.
7. BALTHAZARD, P.A. & GARGEYA, V.B. (1995) Reinforcing QFD with group support systems: computer-supported collaboration for quality in design, International Journal of Quality and Reliability Management, 12, pp. 43-62.
8. BICKNELL, B.A. & BICKNELL, K.D. (1995) The Road Map to Repeatable Success - Using QFD to Implement Change (Boca Raton, FL, CRC Press).
9. CLAUSING, D.P. (1994) Total quality development, Manufacturing Review, 7, pp. 108-119.
10. COHEN, L. (1995) Quality Function Deployment: How to Make QFD Work for You (Reading, MA, Addison-Wesley).
11. DALE, B.G. (1994) Managing Quality (New York, Prentice Hall).
12. DODD, F.J., DONEGAN, H.A. & MAMASTER, T.B.M. (1995) Scale horizons in analytic hierarchies, Journal of Multi-criteria Decisions Analysis, 4, pp. 177-188.
13. DOUKAS, L., WILLIAM, P.W. & JEYARATNAM, C. (1995) Integrating quality factors into system design. In: Proceedings of the 1995 IEEE International Engineering Management Conference, pp. 235-240.
14. EUREKA, W.E. & RYAN, N.E. (1994) The Customer-driven Company: Managerial Perspectives on Quality Function Deployment (Burr Ridge, ASI Press).
15. FUKUDA, S. & MATSUURA, Y. (1993) Prioritizing the customer's requirements by AHP for concurrent design. In: Design for Manufacturability - 1993 American Society of Mechanical Engineering, Design Engineering Division, 52, pp. 13-19.
16. HAUSER, J.R. & CLAUSING, D. (1988) The house of quality, Harvard Business Review, 66, pp. 63-73.
17. KORPELA, J. & TUOMINEN, M. (1994) Analytic approach to the analysis and selection of transport services. In: Proceedings of the IEEE 1994 International Engineering Management Conference, pp. 300-304.
18. MOBOLURIN, A. & BRYSON, N. (1993) Aggregating preference ranking: an AHP-based approach, Journal of Multi-criteria Decision Analysis, 2, pp. 27-39.
19. O'BRIEN, C. & SMITH, S.J.E. (1993) Design of the decision process for strategic investment in advanced manufacturing systems, International Journal of Production Economics, 30-31, pp. 309-322.
20. PIMBLOTT, J. (1995) Total quality management: what the customer wants, Materials World, 3, pp. 14-15.
21. PITMAN, G. (1996) QFD application in an educational setting - a pilot field study, International Journal of Quality and Reliability Management, 13, pp. 99-108.
22. RAMANATHAN, R. & GANESH, L.S. (1995) Using AHP for resource allocation problems, European Journal of Operational Research, 80, pp. 410-417.
23. SAATY, T.L. (1980) The Analytic Hierarchy Process (New York, McGraw-Hill).
24. SAATY, T.L. (1996) Decision Making with Dependence and Feedback: the Analytic Network Process (Pittsburgh, RWS Publication).
25. SHILLITO, M.L. (1994) Advanced QFD: Linking Technology to Market and Company Needs (New York, Wiley).
26. SHANG, J. & SUEYOSHI, T. (1995) Unified framework for the selection of a flexible manufacturing system, European Journal of Operational Research, 85, pp. 297-315.
27. WASSERMAN, G.S. (1993) On how to prioritize design requirements during the QFD planning process, IEE Transactions , 25, pp. 59-65.
28. WEDLEY, W.C., SCHONER, B. & CHOO, E.U. (1993) Cluster, dependence and ratio scales in AHP: rank reversals and incorrect priorities with a single criterion, Journal of Multi-criteria Decision Analysis, 2, pp. 145-158.
29. XIE, M., GOH, T.N. & XIE, W. (1995) Prioritizing processes for better implementation of statistical process control techniques. In: Proceedings of the IEEE Annual International Engineering Management Conference, pp. 260-263.
30. ZAIRI, M. (1995) Quality function deployment - a main pillar for successful total quality management and product development, International Journal of Quality and Reliability Management, 12, 9-23.