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Volumn 21, Issue 1, 2000, Pages 23-43

Professional services marketing: A house of quality approach

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EID: 84986164449     PISSN: 07484623     EISSN: None     Source Type: Journal    
DOI: 10.1300/J090v21n01_03     Document Type: Article
Times cited : (11)

References (22)
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    • Ballinger Press: Cambridge, MA
    • Carlzon, J (1987). Moments of Truth, Ballinger Press: Cambridge, MA.
    • (1987) Moments of Truth
    • Carlzon, J.1
  • 5
    • 0001336426 scopus 로고
    • Agency Theory: An Assessment and Review
    • Eisenhardt, K.M. (1989). Agency Theory: An Assessment and Review. Academy of Management Review, Vol. 14, 57-74.
    • (1989) Academy of Management Review , vol.14 , pp. 57-74
    • Eisenhardt, K.M.1
  • 6
    • 0002396653 scopus 로고
    • Competing on the Eight Dimensions of Quality
    • Garwin, D.A. (1987). Competing on the Eight Dimensions of Quality. Harvard Business Review, Vol. 65(6), 101-109.
    • (1987) Harvard Business Review , vol.65 , Issue.6 , pp. 101-109
    • Garwin, D.A.1
  • 9
    • 0003584760 scopus 로고
    • Free Press: New York, NY. (“Trilogy” is a registered trademark of the Juran Institute)
    • Juran, J.M. (1989). Juran on Leadership for Quality: An Executive Handbook. Free Press: New York, NY. (“Trilogy” is a registered trademark of the Juran Institute).
    • (1989) Juran on Leadership for Quality: An Executive Handbook
    • Juran, J.M.1
  • 11
    • 0003902676 scopus 로고
    • 8th Edition, Prentice Hall: Englewood Cliffs, NJ
    • Kotler, P. (1994). Marketing Management. 8th Edition, Prentice Hall: Englewood Cliffs, NJ.
    • (1994) Marketing Management
    • Kotler, P.1
  • 13
    • 0002408510 scopus 로고
    • A Conceptual Model of Service Quality and Its Implications for Future Research
    • Parasuraman, A., Zeithaml, V. & Berry, L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, Vol. 49.
    • (1985) Journal of Marketing , vol.49
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 16
    • 0025054913 scopus 로고
    • Becoming the Internal Vendor of Choice Through Systematic Segmentation and Research
    • Saunders, D. (1990). Becoming the Internal Vendor of Choice Through Systematic Segmentation and Research, ASQC Quality Congress Transactions, p. 702.
    • (1990) ASQC Quality Congress Transactions , pp. 702
    • Saunders, D.1
  • 17
    • 21344486725 scopus 로고
    • Towards a Simple, Visual Representation of Fit in Service Organization: The Contribution of Service Template
    • Staughton, R. & Williams, C. (1994). Towards a Simple, Visual Representation of Fit in Service Organization: The Contribution of Service Template. International Journal of Production and Operations Management, Vol. 14(5).
    • (1994) International Journal of Production and Operations Management , vol.14 , Issue.5
    • Staughton, R.1    Williams, C.2
  • 18
    • 0022737543 scopus 로고
    • Quality Function Deployment
    • Sullivan, L.P. (1986). Quality Function Deployment. Quality Progress, Vol. 19(6), 39-50.
    • (1986) Quality Progress , vol.19 , Issue.6 , pp. 39-50
    • Sullivan, L.P.1
  • 21
    • 0030243045 scopus 로고    scopus 로고
    • A computerized quality function deployment approach for retail services
    • Trappey, C.V., Trappey, A.J.C. and Hwang, S.J. (1996). A computerized quality function deployment approach for retail services, Computers & Industrial Engineering, Vol. 30(4), 611-622.
    • (1996) Computers & Industrial Engineering , vol.30 , Issue.4 , pp. 611-622
    • Trappey, C.V.1    Trappey, A.J.C.2    Hwang, S.J.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.