An application of quality function deployment to industrial training courses

International Journal of Quality and Reliability Management

Volumn 15, Issue 7, 1998, Pages 753-768

  Franceschini, Fiorenzo ^a   Terzago, Marco ^a  

^a POLITECNICO DI TORINO   (Italy)

Author keywords

Methodology; Quality function deployment; TQM; Training

Indexed keywords

EID: 0010684437     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656719810226924     Document Type: Article

References (13)

1. Akao, Y. (1990), Quality Function Deployment, Productivity Press, Cambridge, MA.
2. Baiardi, D. (1994), Guida allo Sviluppo di un Sistema Qualità per le Organizzazioni di Servizi Formativi, Ed. Unione Industriale di Torino.
3. Braga, G., Roncari, A. (1994), "Formazione e qualità" in De Qualitate, Vol. 3, No. 7, pp. 23-30.
4. Franceschini, F. (1998), Quality Function Deployment: uno strumento concettuale per coniugare qualità e innovazione, Ed. Il Sole 24 ORE Libri, Milano.
5. Franceschini, F., Rossetto, S. (1995a), "QFD: the problem of comparing technical-engineering design requirements" in Research in Engineering Design, Vol. 7, pp. 270-8.
6. Franceschini, F., Rossetto S. (1995b), "Quality and innovation: a conceptual model of their interaction" in Total Quality Management, Vol. 6, No. 3, pp. 221-9.
7. Franceschini, F., Rossetto, S. (1997), "Design for quality: selecting a product's technical features" in Quality Engineering, Vol. 9, No. 4, pp. 681-8.
8. Franceschini, F., Rossetto, S. (1998), "On-line service quality control: the 'Qualitometro' method" in Quality Engineering, Vol. 10, No. 4, pp. 633-43.
9. Franceschini, F., Terzago, M. (1997), "Un'applicazione del QFD nel campo dei servizi di formazione aziendale" in De Qualitate, Vol. 6, No. 5, pp. 13-25.
10. Grönroos, C. (1982), Strategic Management and Marketing in the Service Sector, Swedish School of Economics and Business Administration, Helsingfors.
11. Hauser, J.R., Urban, G.L. (1993), Design and Marketing of New Products, Prentice-Hall.
12. Kano, N., Seraku, N., Takahashi, F., Tsuji, S. (1984), "Attractive quality and must-be quality" in Journal of Japanese Society of Quality Control, Vol. 14, No. 2, pp. 39-48.
13. Saaty, T.L. (1990), Decision Making for Leaders: The Analytic Hierarchy Process for Decisions in a Complex World, RWS Publications, Pittsburgh.