Translating customers' voices into operations requirements: A QFD application in higher education

International Journal of Quality and Reliability Management

Volumn 18, Issue 2, 2001, Pages 195-225

  Hwarng, H Brian ^a   Teo, Cynthia ^b  

^a UNIVERSITY OF LEEDS   (United Kingdom)

^b NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

Author keywords

Customer orientation; Higher education; House of quality; Quality function deployment; Tqm

Indexed keywords

EID: 0010641546     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710110379075     Document Type: Article

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