A framework for customer oriented business process modelling

Computer Integrated Manufacturing Systems

Volumn 9, Issue 3, 1996, Pages 127-135

  Rajala, Mikko ^a,b   Savolainen, Tapani ^a  

^a Neste Oil Oyj   (Finland)

^b AALTO UNIVERSITY   (Finland)

Author keywords

Customer oriented business process modelling; Simulation; Statistical analysis

Indexed keywords

COMPUTER AIDED ANALYSIS; COMPUTER SIMULATION; STATISTICAL METHODS;

BUSINESS PROCESS VARIABLES; CUSTOMER ORIENTATION; QUALITY FUNCTION DEPLOYMENT (QFD);

ADMINISTRATIVE DATA PROCESSING;

EID: 0030182702     PISSN: 09515240     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0951-5240(96)00008-0     Document Type: Article

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