An evaluation of cyber-bookshops: The WebQual method

International Journal of Electronic Commerce

Volumn 6, Issue 1, 2001, Pages 11-30

  Barnes, Stuart J ^a   Vidgen, Richard ^a  

^a UNIVERSITY OF BATH   (United Kingdom)

Author keywords

On line bookshop; Quality function deployment; SERVQUAL; WebQual

Indexed keywords

EID: 0010725276     PISSN: 10864415     EISSN: None     Source Type: Journal    
DOI: 10.1080/10864415.2001.11044225     Document Type: Article

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