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Volumn 9, Issue 2, 2000, Pages 97-107

New Approaches to Business Process Redesign: A Case Study of Collaborative Group Technology and Service Mapping

Author keywords

Business process redesign; Case study; Collaborative group technology; Group support systems; Service mapping

Indexed keywords


EID: 0034382830     PISSN: 09262644     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1008750520257     Document Type: Article
Times cited : (19)

References (16)
  • 1
    • 0042225276 scopus 로고
    • Dreaming and Doing: Reengineering GTE Telephone Operations
    • Allen, D. P. and R. Nafius. (1993). "Dreaming and Doing: Reengineering GTE Telephone Operations". Planning Review 21, 28-31.
    • (1993) Planning Review , vol.21 , pp. 28-31
    • Allen, D.P.1    Nafius, R.2
  • 4
    • 0003022068 scopus 로고
    • A Six-Step Guide to Process Reengineering
    • Furey, T. R. (1993). "A Six-Step Guide to Process Reengineering". Planning Review 21, 20-23.
    • (1993) Planning Review , vol.21 , pp. 20-23
    • Furey, T.R.1
  • 5
    • 3142731344 scopus 로고
    • Implementing Electronic Meeting Systems at IBM: Lessons Learned and Success Factors
    • Grohowski, R., C. McGoff, D. R. Vogel, B. Martz, and J. F. Jr. Nunamaker. (1990). "Implementing Electronic Meeting Systems at IBM: Lessons Learned and Success Factors". MIS Quarterly 14, 4, 369-384.
    • (1990) MIS Quarterly , vol.14 , Issue.4 , pp. 369-384
    • Grohowski, R.1    McGoff, C.2    Vogel, D.R.3    Martz, B.4    Nunamaker, J.F.5
  • 6
    • 0001167750 scopus 로고
    • Reengineering Work: Don't Automate, Obliterate
    • Hammer, M. (1990). "Reengineering Work: Don't Automate, Obliterate". Harvard Business Review 68, 104-111.
    • (1990) Harvard Business Review , vol.68 , pp. 104-111
    • Hammer, M.1
  • 8
    • 0001784102 scopus 로고
    • A Methodology for Reengineering Business
    • Harrison, D. B. and M. D. Pratt. (1993). "A Methodology for Reengineering Business". Planning Review 21, 6-11.
    • (1993) Planning Review , vol.21 , pp. 6-11
    • Harrison, D.B.1    Pratt, M.D.2
  • 10
    • 0001819409 scopus 로고
    • Business Process Reengineering at Pacific Bell
    • Housel, T. J. (1993). "Business Process Reengineering at Pacific Bell". Planning Review 21, 28-33.
    • (1993) Planning Review , vol.21 , pp. 28-33
    • Housel, T.J.1
  • 13
    • 0041724961 scopus 로고
    • Service Mapping: Gaining a Concrete Perspective on Service System Design
    • Karlstad, Sweden: International Service Quality Association
    • Kingman-Brundage, J. (1992). "Service Mapping: Gaining a Concrete Perspective on Service System Design". In Quality in Services #3: Conference Proceedings, Karlstad, Sweden: International Service Quality Association.
    • (1992) Quality in Services #3: Conference Proceedings
    • Kingman-Brundage, J.1
  • 15
    • 0042225275 scopus 로고
    • An ABC Guide to Business Process Reengineering
    • Parker, L. (1993). "An ABC Guide to Business Process Reengineering". Industrial Engineering 25, 52-53.
    • (1993) Industrial Engineering , vol.25 , pp. 52-53
    • Parker, L.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.