What and how about quality function deployment (QFD)

International Journal of Production Economics

Volumn 46-47, Issue , 1996, Pages 575-585

  Govers, C P M ^a  

^a EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Dutch quality award; Implementation aspects; Practice in the netherlands; Quality function deployment methodology

Indexed keywords

INDUSTRIAL MANAGEMENT; PRODUCTION CONTROL; STRATEGIC PLANNING;

CROSS FUNCTIONAL MANAGEMENT; QUALITY FUNCTION DEPLOYMENT;

QUALITY CONTROL;

EID: 0030393111     PISSN: 09255273     EISSN: None     Source Type: Journal    
DOI: 10.1016/0925-5273(95)00113-1     Document Type: Article

References (12)

1. Feigenbaum, A.V., 1961, 1983, 1986. Total Quality Control, McGraw-Hill, New York.
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3. Sullivan, L.P., 1986. Quality function deployment, Quality Progress. June, 39-50.
4. Hauser, J.R. and Clausing, D., 1988. The House of Quality, Havard Bus. Rev, 63-73.
5. Nijdam, L.M., 1990. Quality function deployment, in: Quality Matters, a publication of the CQB of Philips International, no. 21.
6. King, R., 1989. Better Designs in Half the Time. Implementing Quality Function in America. 3rd ed. Goal/QPC, Methuen, MA.
7. Rijsingen, P.H. and de Vries, R.F., 1991. Quality function deployment in picture tube production, in: Quality Matters, a publication of the CBQ of Philips International, no. 28.
8. Sullivan, L.P., 1988. Policy management through quality function deployment, Quality Progress. June, 18-20.
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10. Govers, C.P.M., 1993. Quality of services "applicable to production?", Int. J. Prod. Econom., 30-31: 385-397.
11. Goal/QPC, 1990. Quality Function Deployment: A process for translating customers' needs into a better product and profit, Research Report no. 89-10-02, Goal/QPC Methuen, MA.
12. American Supplier Institute. 1987. Quality Function Deployment, Instruction Manual ASI, Dearborn, MI.