Application of quality function deployment for the improvement of quality in an engineering department

European Journal of Engineering Education

Volumn 23, Issue 1, 1998, Pages 105-115

  Owlia, Mohammad S ^a   Aspinwall, Elaine M ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0010725947     PISSN: 03043797     EISSN: 14695898     Source Type: Journal    
DOI: 10.1080/0304379980230111     Document Type: Article

References (18)

1. Seymour, D.T., 1992. On Q: Causing Quality in Higher Education, New York: MacMillan.
2. Coate, E., 1993. The introduction of total quality management at Oregon State University. Higher Education, 25: 303–320.
3. Hansen, N.L., 1993. Bringing total quality improvement into the college classroom. Higher Education, 25: 259–279.
4. Burkhalter, B.B., 1994. The evolution of a continuous quality improvement process in a university setting: a working model for consideration. Total Quality Management, 5: 169–184.
5. Mukherjee, S.P., 1995. Quality assurance in an education system. Total Quality Management, 6: 571–578.
6. Owlia, M.S., and Aspinwall, E.M., 1996. Quality in higher education, a survey. Total Quality Management, 7: 161–171.
7. Owlia, M.S., and Aspinwall, E.M., 1997. TQM in higher education, a review. International Journal of Quality and Reliability Management, 14: 527–543.
8. Garvin, D.A., 1988. Managing Quality, New York: Free Press.
9. Watts, R.A., 1987. Measuring Software Quality, Oxford: The National Computing Centre.
10. Parasuraman, A., Zeithaml, V.A., and Berry, L.L., 1985. A conceptual model of service quality and its implications for future research. Journal of Marketing, 49: 41–50.
11. Owlia, M.S., and Aspinwall, E.M., 1996. A framework for the dimensions of quality in higher education. Quality Assurance in Education, 4: 12–20.
12. Evans, J.R., and Lindsay, W.M., 1993. The Management and Control of Quality, 2nd Edn, St Paul: West Publishing.
13. Burgar, P., 1994. “ Applying QFD to course design in higher education ”. In ASQC 48th Annual Quality Congress Proceedings Las Vegas
14. Jaraiedi, M., and Ritz, D., 1994. Total quality management applied to engineering education. Quality Assurance in Education, 2: 32–40.
15. Pitman, G., Motwani, J., Kumar, A., and Cheng, C.H., 1995. QFD application in an education setting: a pilot field study. International Journal of Quality and Reliability Management, 12: 63–72.
16. Hillmer, S.C., Hillmer, B.H., Wilson, B., and Yochim, J., 1995. “ Applying quality function deployment to improve an MBA education ”. In Academic Initiatives in Total Quality for Higher Education, Edited by: Roberts, H.V., Milwaukee: ASQC.
17. Ermer, D.S., 1995. Using QFD becomes an educational experience for students and faculty. Quality Progress, 28: 131–136.
18. Tannock, J.D.T., and Burge, S.E., 1996. Developing a departmental quality management framework (pilot study) http://quoll.maneng.nott.ac.uk/epc/