Quality function deployment (QFD): Application to rehabilitation services

International Journal of Health Care Quality Assurance

Volumn 9, Issue 3, 1996, Pages 41-46

  Einspruch, Edith M ^a   Omachonu, Vincent K ^b   Einspruch, Norman G ^b  

^a FLORIDA INTERNATIONAL UNIVERSITY   (United States)

^b UNIVERSITY OF MIAMI   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84986082888     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526869610117766     Document Type: Article

References (11)

1. England, B., Amkraut, C. and Lespane, M.“An agenda for medical rehabilitation - 1987 and into the 21st century”, a paper - section for Rehabilitation Hospitals and Programs, AHA, Washington Business Group on Health, Institute for Rehabilitation and Disability Management, Washington, DC, 1987, p.2.
2. Mullner, R., Killingsworth, S. and Mathews, D., “Inpatient medical rehabilitation: 1979 survey of hospitals and units”, Arch Phys Med Rehab, Vol. 61, 1980, p. 341.
3. Omachonu, V.K., Total Quality and Productivity Management in Health Care Organizations, Quality Press (ASQC), Milwaukee, WI, and Industrial Engineering and Management Press (IIE), Norcross, GA, 1991.
4. Pearson, G.J., Strategic Thinking, Prentice Hall International, Hemel Hempstead, 1990.
5. Avillion, A.E. and Mirgon, B.B., Quality Assurance in Rehabilitation Nursing, Aspen Publishers, Inc., Rockville, MD, 1989.
6. Findley, T.W. and Findley, S.E.“Rehabilitation needs in the 1990s - effects of an aging population”, Medical Care, Vol. 25, 1987, p. 753.
7. Lippmann, H.I., “Geriatric rehabilitation perspectives and potential”, Bulletin New York Academy of Medicine, Vol. 64, 1988, p. 123.
8. Fuhrer, M.J., “Overview of outcome analysis in rehabilitation”, in Fuhrer, M.J., (Ed.), Rehabilitation Outcomes, Paul H. Brookes Publishing Co., Baltimore, MD, 1987.
9. Griffin, A., “Evaluating QFD's use in US firms as a process for developing products”, Journal of Production Innovation Management, Vol. 9, 1992, pp. 171-87.
10. Kogure, M. and Akao, Y., “Quality function deployment and CWQC”, Quality Progress, Vol. 16 No. 10, 1983, pp. 25-9.
11. King, B., “Listening to the voice of the customer: using quality function deployment system”, National Productivity Review, Summer 1987, pp. 277-81.