Design for customer satisfaction: an information modelling approach

Integrated Manufacturing Systems

Volumn 10, Issue 3-4, 1999, Pages 199-209

  Omar, A R ^a   Harding, J A ^b   Popplewell, K ^b  

^a UNIVERSITI TEKNOLOGI MARA   (Malaysia)

^b LOUGHBOROUGH UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

DATA ACQUISITION; DATA REDUCTION; DATABASE SYSTEMS; MANAGEMENT INFORMATION SYSTEMS; MARKETING; PRODUCT DESIGN; QUALITY CONTROL; SOFTWARE ENGINEERING;

CUSTOMER REQUIREMENTS; INFORMATION MODELLING; OBJECT ORIENTED DATABASE;

QUALITY FUNCTION DEPLOYMENT;

EID: 0032684928     PISSN: 09576061     EISSN: None     Source Type: Journal    
DOI: 10.1108/09576069910280440     Document Type: Article

References (39)

1. Akao, Y. (1990), An Introduction to Quality Function Deployment, Productivity Press, Cambridge.
2. Al-Ashaab, A.H. and Young, R.I.M. (1994), "A manufacturing model: supporting concurrency in injection moulded product design", Proceedings of the 2nd Biennial European Joint Conference on Engineering Systems Design and Analysis, July, London, pp. 33-45.
3. Al-Ashaab, A.H. and Young, R.I.M. (1997), "Modelling manufacturing process information using Express", Concurrent Engineering: Research & Applications, Vol. 5 No. 1, pp. 27-36.
4. Anon (1997), "Top concurrent-engineering efforts earn kudos", Machine Design, Vol. 69 No. 10, pp. 20-2, 24.
5. Bird, S. (1992), "Object oriented expert system architectures for manufacturing quality management", Journal of Manufacturing Systems, Vol. 11 No. 1, pp. 50-60.
6. Booch, G. (1994), Object Oriented Design with Applications, Benjamin/Cummings Inc.
7. Burns, T.W. and Szczerbicki, E. (1997), "Implementing concurrent engineering: case studies from eastern Australia", Concurrent Engineering: Research & Applications, Vol. 5 No. 2, pp. 163-70.
8. Clausing, D. (1994), Total Quality Development: a Step-By-Step Guide to World-Class Concurrent Engineering, ASME Press, The American Society of Mechanical Engineers, ISBN 0-7918-0035-0.
9. Clausing, D. and Pugh, S. (1991), "Enhanced quality function deployment", Proceedings of the Design Productivity International Conference, Honolulu, pp. 15-25.
10. Cohen, L. (1995), Quality Function Deployment: How to Make QFD Work for You, Addison-Wesley, MA, ISBN 0-201-63330-2.
11. Daetz, D. (1989), "QFD: a method for guaranteeing communication of the customer voice through the whole product development cycle", IEEE Proceedings of the National Aerospace and Electronics Conference, Vol. 4 No. 4, pp. 1329-33.
12. Dertouzos, M.L., Lester, R.K., Solow, R.M. and the MIT Commission on Industrial Productivity, (1989), Made in America, MIT Press, Cambridge, MA.
13. Ellis, T.I.A., Young, R.I.M. and Bell, R. (1993), "Modelling manufacturing process information to support simultaneous engineering", Proceedings of the International Conference on Engineering Design (ICED '93), 17-19 August, The Hague.
14. Griffin, A. and Hauser, J.R. (1992), "The voice of customer", Marketing Science Institute, Report No. 92, p. 106.
15. Gu, P. and Chan, K. (1995), "Product modelling using STEP", Computer-Aided Design, Vol. 27 No. 3, pp. 163-79.
16. Hales, R.F. (1993), "Quality function deployment in current product/process development", IEEE Symposium on Computer-Based Medical Systems, pp. 28-33.
17. Harding, J.A. (1996), "A knowledge representation model to support concurrent engineering team working", PhD thesis, Loughborough University.
18. Harding, J.A. and Popplewell, K. (1996), "Driving concurrency in a distributed concurrent engineering project team: a specification for an engineering moderator", International Journal of Production Research, Vol. 34 No. 3, pp. 841-61.
19. Hauser, J.R. and Clausing, D. (1988), "The house of quality", Harvard Business Review, pp. 63-72.
20. Hubka, V. and Eder, W.E. (1988), Theory of Technical Systems: A Total Concept Theory for Engineering Design, Springer-Verlag, Berlin, ISBN 0-387-17451-6.
21. Kogure, M. and Akao, Y. (1983), "Quality function deployment and CWQC", Quality Progress, Vol. 16 No. 10, pp. 25-9.
22. Krause, F.L., Kimura, F., Kjellberg, T. and Lu, S.C.Y. (1993), "Product modelling", Annals of the CIRP, Vol. 42 No. 2.
23. Lo, L.T. and Kolence, K.W. (1994), "The house of quality and service management", CMG Proceedings, Vol. 1, pp. 521-32.
24. McKay, A., Erens, F. and Bloor, M.S. (1996), "Relating product specifications and product definitions in a product model", Research in Engineering Design, Vol. 2, pp. 63-80.
25. Manola, F. (1990a), "Object oriented knowledge bases: part I", AI Expert, March, pp. 26-36.
26. Manola, F. (1990b), "Object oriented knowledge bases: part II", AI Expert, April, pp. 46-57.
27. Mazur, G.H. (1994), "QFD outside North America: current practice in Europe, the Pacific Rim, South America and points beyond", 6th Symposium on Quality Function Deployment, Novi, MI, pp. 3-9.
28. Molina, A., Ellis, T.I.A., Young, R.I.M. and Bell, R. (1994), "Modelling manufacturing resources, processes, and strategies to support concurrent engineering", Proceedings of the 1st International Conference on Concurrent Engineering Research and Applications, 29-31 August, Pittsburgh, PA.
29. Morell, N.E. (1987), "Quality function deployment", SAE International Congress and Exposition, SAE Technical Paper Series, Detroit, MI.
30. Ottum, B.D. and Moore, W.L. (1997), "The role of market information in new product success/ failure", Journal of Product Innovation Management, Vol. 14, pp. 258-73.
31. Shillito, M.L. (1994), Advanced QFD: Linking Technology to Market and Company Needs, John Wiley & Sons, Inc.
32. Sriraman, V., Tosirisuk, P. and Chu, H.W. (1990), "Object oriented database for quality function deployment and Taguchi Methods", Computers & Industrial Engineering, Vol. 19 Nos. 1-4, pp. 285-9.
33. Sullivan, L.P. (1986), "Quality function deployment", Quality Progress, Vol. 19 No. 6, pp. 39-50.
34. Syan, C.S. and Menon, U. (1994), Concurrent Engineering: Concepts, Implementation and Practice, Chapman & Hall, London.
35. Tjalve, E. (1979), A Short Course in Industrial Design, Newnes-Butterworths, Scotland, ISBN 0-408-00388-X.
36. Ulrich, R., Blume, C. and Dillmann, R. (1985), Computer Integrated Manufacturing Technology and Systems, Marcel Dekker, Inc.
37. Wallace, T.F. (1992), Customer-Driven Strategy, Winning through Operational Excellence, Oliver Wight Publications, Inc., Vermont, MD, ISBN: 0-939246-26-0.
38. Wolfe, M. (1994), "Development of the city of quality: a hypertext based group decision support system for quality function deployment", Decision Support Systems, Vol. 11 No. 3, pp. 299-318.
39. Zairi, M. (1993), "Quality function deployment: a modern competitive tool", EFQM, TQM Practitioner Series.