An analytic model to quantify strategic service vision

International Journal of Service Industry Management

Volumn 12, Issue 5, 2001, Pages 476-499

  Partovi, Fariborz Y ^a  

^a DREXEL UNIVERSITY   (United States)

Author keywords

Analytical hierarchy process; Benchmarking; Quality function deployment; Strategic quality; Vision

Indexed keywords

EID: 0035615719     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/EUM0000000006094     Document Type: Article

References (36)

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