Using Internet conversations to improve product quality: An exploratory study

International Journal of Quality and Reliability Management

Volumn 14, Issue 8, 1997, Pages 849-865

  Finch, Byron J ^a   Luebbe, Richard L ^a  

^a MIAMI UNIVERSITY   (United States)

Author keywords

Communications; Improvement; Quality; Quality function deployment

Indexed keywords

EID: 58449106066     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656719710181385     Document Type: Article

References (6)

1. Andelman, D.A. (1995), "Betting on the 'Net'" in Sales and Marketing Management, June, pp. 47-59.
2. Business Week (1995), "Everyone's rushing the net", 5 June, pp. 116-17.
3. Day, R.G. (1993), Quality Function Deployment, Linking a Company with Its Customers, ASQC Press, Milwaukee, WI.
4. Finch, B.J., Luebbe, R.L. (1995), Operations Management: Competing in a Changing Environment, Duxbury Press, Belmond, CA.
5. Kume, H. (1985), Statistical Methods for Quality Improvement.
6. Quinta, L.R., Praizler, N.C. (1993), The QFD Book, Amacom, New York, NY.